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AI Makes Small Businesses a Top Priority for CX
January 7, 2026
AI Makes Small Businesses a Top Priority for CX

The Dawn of a New Era Why Smbs Are Suddenly in the Cx Spotlight A seismic strategic shift is reshaping the customer experience (CX) industry, catapulting small and medium-sized businesses (SMBs) from the market’s periphery to its very center. What

Empathy at Scale Will Redefine CRM and Customer Experience
January 6, 2026
Empathy at Scale Will Redefine CRM and Customer Experience

Today we’re speaking with Aisha Amaira, a MarTech expert who has built a career at the intersection of CRM technology and customer data. She has a unique perspective on a problem many businesses face: as our tools for communication have

Bad Data Is Why Your AI Customer Support Fails
January 6, 2026
Bad Data Is Why Your AI Customer Support Fails

The widespread adoption of artificial intelligence in customer support has been framed almost exclusively as a story of unprecedented wins, promising faster response times, greater operational efficiency, and dramatically lower costs. While these results are achievable, they are contingent upon

Are Your Teams Breaking the Customer Journey?
January 5, 2026
Are Your Teams Breaking the Customer Journey?

Every organization proclaims a deep commitment to being customer-centric, yet an overwhelming number of customer experiences still shatter at the seams between departmental handoffs. Marketing makes a promise, the sales team follows up with a different narrative, and the service

Trend Analysis: Trust-Based Personalization
January 5, 2026
Trend Analysis: Trust-Based Personalization

In the modern marketplace, where a great customer experience is often considered the baseline, the quality of a company’s service becomes entirely irrelevant if a customer simply does not trust them. This shift marks a pivotal moment in business strategy,

How Did AI in CX Shift From Answers to Actions in 2025?
January 5, 2026
How Did AI in CX Shift From Answers to Actions in 2025?

The frantic race to deploy artificial intelligence capable of completing entire customer journeys collided spectacularly with the immense operational risk of unmanaged autonomy, defining 2025 as the year customer experience stopped merely talking and finally started doing. This evolution was

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AI Makes Small Businesses a Top Priority for CX
January 7, 2026
AI Makes Small Businesses a Top Priority for CX

The Dawn of a New Era Why Smbs Are Suddenly in the Cx Spotlight A seismic strategic shift is reshaping the customer experience (CX) industry, catapulting small and medium-sized businesses (SMBs) from the market’s periphery to its very center. What

Empathy at Scale Will Redefine CRM and Customer Experience
January 6, 2026
Empathy at Scale Will Redefine CRM and Customer Experience

Today we’re speaking with Aisha Amaira, a MarTech expert who has built a career at the intersection of CRM technology and customer data. She has a unique perspective on a problem many businesses face: as our tools for communication have

Bad Data Is Why Your AI Customer Support Fails
January 6, 2026
Bad Data Is Why Your AI Customer Support Fails

The widespread adoption of artificial intelligence in customer support has been framed almost exclusively as a story of unprecedented wins, promising faster response times, greater operational efficiency, and dramatically lower costs. While these results are achievable, they are contingent upon

Are Your Teams Breaking the Customer Journey?
January 5, 2026
Are Your Teams Breaking the Customer Journey?

Every organization proclaims a deep commitment to being customer-centric, yet an overwhelming number of customer experiences still shatter at the seams between departmental handoffs. Marketing makes a promise, the sales team follows up with a different narrative, and the service

Trend Analysis: Trust-Based Personalization
January 5, 2026
Trend Analysis: Trust-Based Personalization

In the modern marketplace, where a great customer experience is often considered the baseline, the quality of a company’s service becomes entirely irrelevant if a customer simply does not trust them. This shift marks a pivotal moment in business strategy,

How Did AI in CX Shift From Answers to Actions in 2025?
January 5, 2026
How Did AI in CX Shift From Answers to Actions in 2025?

The frantic race to deploy artificial intelligence capable of completing entire customer journeys collided spectacularly with the immense operational risk of unmanaged autonomy, defining 2025 as the year customer experience stopped merely talking and finally started doing. This evolution was

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