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How Is Omnichannel Communication Transforming Business CX?
August 13, 2025
How Is Omnichannel Communication Transforming Business CX?

Setting the Stage for Omnichannel Impact In an era where customer expectations are skyrocketing, businesses face a staggering reality: over 70% of consumers now demand seamless interactions across multiple channels, from social media to messaging apps, without losing context or

Are We Measuring True Customer Success at Mid-Year?
August 13, 2025
Are We Measuring True Customer Success at Mid-Year?

As the calendar flips to the midpoint of the year, businesses across industries find themselves at a crucial juncture to evaluate the effectiveness of their Customer Success (CS) strategies, questioning whether the metrics in use genuinely capture the essence of

Trend Analysis: AI-Powered Selling Innovations
August 12, 2025
Trend Analysis: AI-Powered Selling Innovations

Introduction Imagine a sales landscape where every interaction is tailored, every lead is prioritized with precision, and mundane tasks vanish from a salesperson’s daily grind, all thanks to cutting-edge technology. Artificial intelligence (AI) is rapidly reshaping the world of sales,

Capacity Raises $92M to Boost AI Contact Center Tech
August 12, 2025
Capacity Raises $92M to Boost AI Contact Center Tech

Setting the Stage for a Customer Support Revolution In an era where customer expectations are at an all-time high, the contact center industry stands at a critical juncture, grappling with the need to balance cost efficiency and personalized service. Imagine

Trend Analysis: Digital Transformation for SMMEs
August 11, 2025
Trend Analysis: Digital Transformation for SMMEs

In today’s fast-paced economy, imagine a small retailer in a bustling South African township struggling to keep up with inventory demands, only to discover that a simple cloud-based tool can turn chaos into order overnight. This scenario underscores the pivotal

How Can XOS Pulse Transform Your Customer Experience?
August 8, 2025
How Can XOS Pulse Transform Your Customer Experience?

This guide aims to help organizations elevate their customer experience (CX) management by leveraging XOS Pulse, an innovative AI-driven tool developed by McorpCX. Imagine a scenario where a business struggles to retain customers due to inconsistent service quality, losing ground

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How Is Omnichannel Communication Transforming Business CX?
August 13, 2025
How Is Omnichannel Communication Transforming Business CX?

Setting the Stage for Omnichannel Impact In an era where customer expectations are skyrocketing, businesses face a staggering reality: over 70% of consumers now demand seamless interactions across multiple channels, from social media to messaging apps, without losing context or

Are We Measuring True Customer Success at Mid-Year?
August 13, 2025
Are We Measuring True Customer Success at Mid-Year?

As the calendar flips to the midpoint of the year, businesses across industries find themselves at a crucial juncture to evaluate the effectiveness of their Customer Success (CS) strategies, questioning whether the metrics in use genuinely capture the essence of

Trend Analysis: AI-Powered Selling Innovations
August 12, 2025
Trend Analysis: AI-Powered Selling Innovations

Introduction Imagine a sales landscape where every interaction is tailored, every lead is prioritized with precision, and mundane tasks vanish from a salesperson’s daily grind, all thanks to cutting-edge technology. Artificial intelligence (AI) is rapidly reshaping the world of sales,

Capacity Raises $92M to Boost AI Contact Center Tech
August 12, 2025
Capacity Raises $92M to Boost AI Contact Center Tech

Setting the Stage for a Customer Support Revolution In an era where customer expectations are at an all-time high, the contact center industry stands at a critical juncture, grappling with the need to balance cost efficiency and personalized service. Imagine

Trend Analysis: Digital Transformation for SMMEs
August 11, 2025
Trend Analysis: Digital Transformation for SMMEs

In today’s fast-paced economy, imagine a small retailer in a bustling South African township struggling to keep up with inventory demands, only to discover that a simple cloud-based tool can turn chaos into order overnight. This scenario underscores the pivotal

How Can XOS Pulse Transform Your Customer Experience?
August 8, 2025
How Can XOS Pulse Transform Your Customer Experience?

This guide aims to help organizations elevate their customer experience (CX) management by leveraging XOS Pulse, an innovative AI-driven tool developed by McorpCX. Imagine a scenario where a business struggles to retain customers due to inconsistent service quality, losing ground

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