Category

Customer Experience (CX)

Popular Stories

All Customer Experience (CX) News
8×8 Expands Engage Platform with Video and SMS for Enhanced CX
April 4, 2025
8×8 Expands Engage Platform with Video and SMS for Enhanced CX

The landscape of customer experience (CX) has been continuously evolving with technological advancements, and today’s customers expect more seamless and personalized interactions.Responding to these dynamic needs, 8×8, Inc. has expanded its 8×8 Engage™ platform to include video and SMS interactions.

AnywhereNow Revolutionizes Customer Experience with AI Integration
April 4, 2025
AnywhereNow Revolutionizes Customer Experience with AI Integration

Anywhere365, once recognized for its advancements in customer experience automation using AI, has transformed into AnywhereNow. This rebranding effort aligns the company with a more vibrant and metropolitan theme, emphasizing speed and innovation while holding onto its core values: accountability,

Is Personalization in Digital Customer Experience Effective?
April 3, 2025
Is Personalization in Digital Customer Experience Effective?

Personalization in digital customer experience (DCX) has become a central focus for companies striving to enhance their marketing strategies. Organizations are increasingly investing in technology to offer tailored experiences, but the critical question remains: is personalization truly effective in improving

How AI Is Transforming Customer Experience Across Industries
April 3, 2025
How AI Is Transforming Customer Experience Across Industries

Artificial intelligence (AI) is revolutionizing customer service by enhancing personalization, efficiency, proactive issue resolution, and sentiment analysis. In the current digital landscape, consumers expect quick, seamless, and automated service, and AI is stepping up to meet these demands. Enhancing Customer

Gen Z’s Influence on Retail: Creating Experience-Focused Shopping
April 3, 2025
Gen Z’s Influence on Retail: Creating Experience-Focused Shopping

Gen Z consumers, born between the mid to late 1990s and the early 2010s, are reshaping the retail landscape with their distinct shopping preferences.Their demand for enriching shopping experiences over mere convenience or free shipping presents both challenges and opportunities

Can Cellular Networks Solve Retailers’ Connectivity Problems?
April 3, 2025
Can Cellular Networks Solve Retailers’ Connectivity Problems?

Retailers across the UK are grappling with significant connectivity issues that threaten their operational efficiency and customer experience. According to a survey conducted by Ericsson, which targeted 500 technology decision-makers within medium and large retail businesses, networking and IT challenges

No more posts to show
8×8 Expands Engage Platform with Video and SMS for Enhanced CX
April 4, 2025
8×8 Expands Engage Platform with Video and SMS for Enhanced CX

The landscape of customer experience (CX) has been continuously evolving with technological advancements, and today’s customers expect more seamless and personalized interactions.Responding to these dynamic needs, 8×8, Inc. has expanded its 8×8 Engage™ platform to include video and SMS interactions.

AnywhereNow Revolutionizes Customer Experience with AI Integration
April 4, 2025
AnywhereNow Revolutionizes Customer Experience with AI Integration

Anywhere365, once recognized for its advancements in customer experience automation using AI, has transformed into AnywhereNow. This rebranding effort aligns the company with a more vibrant and metropolitan theme, emphasizing speed and innovation while holding onto its core values: accountability,

Is Personalization in Digital Customer Experience Effective?
April 3, 2025
Is Personalization in Digital Customer Experience Effective?

Personalization in digital customer experience (DCX) has become a central focus for companies striving to enhance their marketing strategies. Organizations are increasingly investing in technology to offer tailored experiences, but the critical question remains: is personalization truly effective in improving

How AI Is Transforming Customer Experience Across Industries
April 3, 2025
How AI Is Transforming Customer Experience Across Industries

Artificial intelligence (AI) is revolutionizing customer service by enhancing personalization, efficiency, proactive issue resolution, and sentiment analysis. In the current digital landscape, consumers expect quick, seamless, and automated service, and AI is stepping up to meet these demands. Enhancing Customer

Gen Z’s Influence on Retail: Creating Experience-Focused Shopping
April 3, 2025
Gen Z’s Influence on Retail: Creating Experience-Focused Shopping

Gen Z consumers, born between the mid to late 1990s and the early 2010s, are reshaping the retail landscape with their distinct shopping preferences.Their demand for enriching shopping experiences over mere convenience or free shipping presents both challenges and opportunities

Can Cellular Networks Solve Retailers’ Connectivity Problems?
April 3, 2025
Can Cellular Networks Solve Retailers’ Connectivity Problems?

Retailers across the UK are grappling with significant connectivity issues that threaten their operational efficiency and customer experience. According to a survey conducted by Ericsson, which targeted 500 technology decision-makers within medium and large retail businesses, networking and IT challenges

Popular Stories

Uncover what’s next for even more to explore

Uncover What’s Next

Customer Experience (CX)

You might also like

Explore more in our additional categories
New Categories to Explore