Customer Experience (CX)
- Customer Experience (CX)
With a rich background in CRM marketing technology and customer data platforms, MarTech expert Aisha Amaira has built a career at the intersection of innovation and customer insight. She joins us to unravel a critical, yet often overlooked, aspect of
- Customer Experience (CX)
With a rich background in CRM marketing technology and customer data platforms, MarTech expert Aisha Amaira has built a career at the intersection of innovation and customer insight. She joins us to unravel a critical, yet often overlooked, aspect of
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- Customer Experience (CX)
With her extensive background in CRM and customer data platforms, Aisha Amaira has a unique vantage point on the technological shifts redefining business. As a MarTech expert, she has spent her career at the intersection of marketing and technology, focusing
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- Customer Experience (CX)
As a MarTech expert deeply passionate about the intersection of technology and marketing, Aisha Amaira has built a career helping businesses translate complex innovations into tangible customer value. With a rich background in CRM marketing technology and customer data platforms,
- Customer Experience (CX)
The promise of digital self-service as a streamlined, convenient alternative to traditional customer support has largely failed to materialize for the modern consumer. What was designed to empower users and reduce operational costs has, in many cases, devolved into a
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- Customer Experience (CX)
As a MarTech expert deeply passionate about the intersection of technology and marketing, Aisha Amaira has built a career helping businesses translate complex innovations into tangible customer value. With a rich background in CRM marketing technology and customer data platforms,
- Customer Experience (CX)
The silent majority of customers often vote with their wallets, leaving businesses to decipher the reasons behind their departure long after the revenue has vanished. Customer feedback transforms this silent majority into a vocal, strategic partner, offering a direct line
- Customer Experience (CX)
The modern customer experience is increasingly punctuated by a single, often awkward, question: “How much would you like to tip?” What was once a gesture of appreciation reserved for exceptional service in restaurants and salons has metastasized across the economy.
- Customer Experience (CX)
The traditional image of a customer service training room, filled with role-playing exercises and thick binders of protocol, is rapidly being rendered obsolete by an instructor that never sleeps, never shows bias, and possesses access to nearly infinite data. This
- Customer Experience (CX)
In a turbulent hypothetical 2025, a severe diplomatic and trade crisis between the United States and Canada triggered a powerful wave of nationalistic sentiment, leading to a widespread “Boycott American Goods” movement that sent shockwaves through the corporate world. For
- Customer Experience (CX)
The promise of digital self-service as a streamlined, convenient alternative to traditional customer support has largely failed to materialize for the modern consumer. What was designed to empower users and reduce operational costs has, in many cases, devolved into a
Browse Different Divisions
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