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AI Elevates the Human Role in Customer Service
January 9, 2026
AI Elevates the Human Role in Customer Service

The long-promised fusion of artificial intelligence and customer service has moved from a theoretical future to a tangible, operational reality for businesses worldwide, with 2024 marking a definitive period of widespread technological adoption. As organizations navigate this new landscape, they

How AI and Economics Will Shape CX in 2026
January 8, 2026
How AI and Economics Will Shape CX in 2026

In a landscape where economic anxieties are high and artificial intelligence is rapidly reshaping consumer interactions, we sit down with Aisha Amaira, a leading MarTech expert. With a deep background in CRM technology and customer data platforms, Aisha brings a

How Is Big Data Reshaping Customer Banking?
January 8, 2026
How Is Big Data Reshaping Customer Banking?

A New Era of Customer Centric Banking The era of one-size-fits-all banking is rapidly fading, replaced by a sophisticated data-driven landscape where financial institutions know what a customer needs even before they do. This transformation is not a matter of

AI Makes Small Businesses a Top Priority for CX
January 7, 2026
AI Makes Small Businesses a Top Priority for CX

The Dawn of a New Era Why Smbs Are Suddenly in the Cx Spotlight A seismic strategic shift is reshaping the customer experience (CX) industry, catapulting small and medium-sized businesses (SMBs) from the market’s periphery to its very center. What

Empathy at Scale Will Redefine CRM and Customer Experience
January 6, 2026
Empathy at Scale Will Redefine CRM and Customer Experience

Today we’re speaking with Aisha Amaira, a MarTech expert who has built a career at the intersection of CRM technology and customer data. She has a unique perspective on a problem many businesses face: as our tools for communication have

Bad Data Is Why Your AI Customer Support Fails
January 6, 2026
Bad Data Is Why Your AI Customer Support Fails

The widespread adoption of artificial intelligence in customer support has been framed almost exclusively as a story of unprecedented wins, promising faster response times, greater operational efficiency, and dramatically lower costs. While these results are achievable, they are contingent upon

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AI Elevates the Human Role in Customer Service
January 9, 2026
AI Elevates the Human Role in Customer Service

The long-promised fusion of artificial intelligence and customer service has moved from a theoretical future to a tangible, operational reality for businesses worldwide, with 2024 marking a definitive period of widespread technological adoption. As organizations navigate this new landscape, they

How AI and Economics Will Shape CX in 2026
January 8, 2026
How AI and Economics Will Shape CX in 2026

In a landscape where economic anxieties are high and artificial intelligence is rapidly reshaping consumer interactions, we sit down with Aisha Amaira, a leading MarTech expert. With a deep background in CRM technology and customer data platforms, Aisha brings a

How Is Big Data Reshaping Customer Banking?
January 8, 2026
How Is Big Data Reshaping Customer Banking?

A New Era of Customer Centric Banking The era of one-size-fits-all banking is rapidly fading, replaced by a sophisticated data-driven landscape where financial institutions know what a customer needs even before they do. This transformation is not a matter of

AI Makes Small Businesses a Top Priority for CX
January 7, 2026
AI Makes Small Businesses a Top Priority for CX

The Dawn of a New Era Why Smbs Are Suddenly in the Cx Spotlight A seismic strategic shift is reshaping the customer experience (CX) industry, catapulting small and medium-sized businesses (SMBs) from the market’s periphery to its very center. What

Empathy at Scale Will Redefine CRM and Customer Experience
January 6, 2026
Empathy at Scale Will Redefine CRM and Customer Experience

Today we’re speaking with Aisha Amaira, a MarTech expert who has built a career at the intersection of CRM technology and customer data. She has a unique perspective on a problem many businesses face: as our tools for communication have

Bad Data Is Why Your AI Customer Support Fails
January 6, 2026
Bad Data Is Why Your AI Customer Support Fails

The widespread adoption of artificial intelligence in customer support has been framed almost exclusively as a story of unprecedented wins, promising faster response times, greater operational efficiency, and dramatically lower costs. While these results are achievable, they are contingent upon

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