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Customer Experience (CX)

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How Will AI Redefine Customer Engagement?
December 10, 2025
How Will AI Redefine Customer Engagement?

Aisha Amaira is a leading voice in Martech, known for her sharp insights on how technology is fundamentally reshaping the relationship between brands and customers. With a deep background in CRM and customer data platforms, she has a unique perspective

EngageLab Launches LiveDesk for AI-Human Customer Service
December 9, 2025
EngageLab Launches LiveDesk for AI-Human Customer Service

In an increasingly connected world, businesses face the paradox of being more accessible than ever yet struggling to manage a deluge of customer interactions scattered across a fragmented digital landscape. The modern customer journey is no longer a straight line;

Can AI Break the Software Development Iron Triangle?
December 9, 2025
Can AI Break the Software Development Iron Triangle?

In the dynamic world of MarTech, Aisha Amaira stands out as a leading expert on the practical integration of technology and marketing. With a deep background in CRM and customer data platforms, she has built a reputation for helping businesses

CX in 2026 Demands Operational Muscle Over Vision
December 9, 2025
CX in 2026 Demands Operational Muscle Over Vision

Beyond the Hype: The Urgent Call for an Operational Reality Check in CX The customer experience (CX) industry is at a critical inflection point, caught between the soaring promises of a technologically advanced future and the frustrating reality of systemic

Best Practices for Responsible OpenAI Use in Business
December 8, 2025
Best Practices for Responsible OpenAI Use in Business

What happens when a powerful tool like OpenAI transforms a business overnight, only to unravel trust with a single misstep? Picture a company soaring with automated customer responses, only to face backlash over biased content or a data leak. As

Top 3 Customer Experience Trends and Predictions for 2026
December 8, 2025
Top 3 Customer Experience Trends and Predictions for 2026

As a seasoned MarTech expert, Aisha Amaira has dedicated her career to bridging the gap between technology and marketing to enhance customer experiences. With deep expertise in CRM marketing technology and customer data platforms, Aisha has a unique perspective on

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How Will AI Redefine Customer Engagement?
December 10, 2025
How Will AI Redefine Customer Engagement?

Aisha Amaira is a leading voice in Martech, known for her sharp insights on how technology is fundamentally reshaping the relationship between brands and customers. With a deep background in CRM and customer data platforms, she has a unique perspective

EngageLab Launches LiveDesk for AI-Human Customer Service
December 9, 2025
EngageLab Launches LiveDesk for AI-Human Customer Service

In an increasingly connected world, businesses face the paradox of being more accessible than ever yet struggling to manage a deluge of customer interactions scattered across a fragmented digital landscape. The modern customer journey is no longer a straight line;

Can AI Break the Software Development Iron Triangle?
December 9, 2025
Can AI Break the Software Development Iron Triangle?

In the dynamic world of MarTech, Aisha Amaira stands out as a leading expert on the practical integration of technology and marketing. With a deep background in CRM and customer data platforms, she has built a reputation for helping businesses

CX in 2026 Demands Operational Muscle Over Vision
December 9, 2025
CX in 2026 Demands Operational Muscle Over Vision

Beyond the Hype: The Urgent Call for an Operational Reality Check in CX The customer experience (CX) industry is at a critical inflection point, caught between the soaring promises of a technologically advanced future and the frustrating reality of systemic

Best Practices for Responsible OpenAI Use in Business
December 8, 2025
Best Practices for Responsible OpenAI Use in Business

What happens when a powerful tool like OpenAI transforms a business overnight, only to unravel trust with a single misstep? Picture a company soaring with automated customer responses, only to face backlash over biased content or a data leak. As

Top 3 Customer Experience Trends and Predictions for 2026
December 8, 2025
Top 3 Customer Experience Trends and Predictions for 2026

As a seasoned MarTech expert, Aisha Amaira has dedicated her career to bridging the gap between technology and marketing to enhance customer experiences. With deep expertise in CRM marketing technology and customer data platforms, Aisha has a unique perspective on

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