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Customer Experience (CX)

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Freshworks Unveils AI Tools to Simplify CX and Boost Support
November 13, 2025
Freshworks Unveils AI Tools to Simplify CX and Boost Support

Setting the Stage for AI-Driven Customer Service Transformation In today’s fast-paced digital landscape, businesses face mounting pressure to deliver seamless, personalized customer experiences (CX) across an ever-growing array of channels. With 81% of companies already integrating artificial intelligence into their

AI and Human Touch: Balancing Customer Experience Right
November 13, 2025
AI and Human Touch: Balancing Customer Experience Right

Introduction In today’s fast-paced digital landscape, businesses face an unprecedented challenge: delivering exceptional customer experiences at scale while managing efficiency and cost. Artificial intelligence (AI) has emerged as a transformative tool in customer service, handling vast volumes of inquiries with

Are We Ready for AI in Customer Engagement Channels?
November 13, 2025
Are We Ready for AI in Customer Engagement Channels?

Introduction to AI in Customer Engagement In today’s fast-paced business landscape, a staggering statistic reveals that nearly 89% of organizations are either planning or actively integrating artificial intelligence (AI) into their customer engagement strategies. This surge reflects a transformative shift,

How to Handle Disrespect From Customers Effectively?
November 12, 2025
How to Handle Disrespect From Customers Effectively?

In a bustling hardware store on a busy Saturday morning, a seasoned employee offers expert advice on power tools, only to be met with a dismissive sneer and a curt, “I’ll wait for someone who knows what they’re talking about.”

Why Is Voice Still Vital in Customer Experience Today?
November 12, 2025
Why Is Voice Still Vital in Customer Experience Today?

As we dive into the evolving landscape of customer experience, I’m thrilled to sit down with Aisha Amaira, a MarTech expert with a deep-rooted passion for integrating technology into marketing. With her extensive background in CRM marketing technology and customer

Do Loyalty Programs Build True Customer Connections?
November 12, 2025
Do Loyalty Programs Build True Customer Connections?

In an era where customer retention is paramount for businesses across industries, loyalty programs have become a go-to strategy for keeping consumers engaged, whether through airline miles, hotel points, or restaurant punch cards. However, as companies increasingly aim to forge

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Freshworks Unveils AI Tools to Simplify CX and Boost Support
November 13, 2025
Freshworks Unveils AI Tools to Simplify CX and Boost Support

Setting the Stage for AI-Driven Customer Service Transformation In today’s fast-paced digital landscape, businesses face mounting pressure to deliver seamless, personalized customer experiences (CX) across an ever-growing array of channels. With 81% of companies already integrating artificial intelligence into their

AI and Human Touch: Balancing Customer Experience Right
November 13, 2025
AI and Human Touch: Balancing Customer Experience Right

Introduction In today’s fast-paced digital landscape, businesses face an unprecedented challenge: delivering exceptional customer experiences at scale while managing efficiency and cost. Artificial intelligence (AI) has emerged as a transformative tool in customer service, handling vast volumes of inquiries with

Are We Ready for AI in Customer Engagement Channels?
November 13, 2025
Are We Ready for AI in Customer Engagement Channels?

Introduction to AI in Customer Engagement In today’s fast-paced business landscape, a staggering statistic reveals that nearly 89% of organizations are either planning or actively integrating artificial intelligence (AI) into their customer engagement strategies. This surge reflects a transformative shift,

How to Handle Disrespect From Customers Effectively?
November 12, 2025
How to Handle Disrespect From Customers Effectively?

In a bustling hardware store on a busy Saturday morning, a seasoned employee offers expert advice on power tools, only to be met with a dismissive sneer and a curt, “I’ll wait for someone who knows what they’re talking about.”

Why Is Voice Still Vital in Customer Experience Today?
November 12, 2025
Why Is Voice Still Vital in Customer Experience Today?

As we dive into the evolving landscape of customer experience, I’m thrilled to sit down with Aisha Amaira, a MarTech expert with a deep-rooted passion for integrating technology into marketing. With her extensive background in CRM marketing technology and customer

Do Loyalty Programs Build True Customer Connections?
November 12, 2025
Do Loyalty Programs Build True Customer Connections?

In an era where customer retention is paramount for businesses across industries, loyalty programs have become a go-to strategy for keeping consumers engaged, whether through airline miles, hotel points, or restaurant punch cards. However, as companies increasingly aim to forge

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