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Zendesk Introduces Performance-Based Pricing Model for AI Resolutions
September 6, 2024
Zendesk Introduces Performance-Based Pricing Model for AI Resolutions

Zendesk has introduced a groundbreaking performance-based pricing model within the customer experience (CX) sector that marks a notable shift from traditional pricing methods commonly seen in the cloud contact center as a service (CCaaS) market. Rather than adopting conventional pricing

How Do Mobile CRMs Transform Business Efficiency and Collaboration?
September 5, 2024
How Do Mobile CRMs Transform Business Efficiency and Collaboration?

Today’s business landscape is increasingly dynamic and mobile, prompting companies to seek out innovative solutions that allow for enhanced flexibility, real-time data accessibility, and streamlined operations. In this context, mobile Customer Relationship Management (CRM) systems have become a game-changer, enabling

Microsoft Strengthens Dynamics CRM with FieldOne and Adallom Acquisitions
September 5, 2024
Microsoft Strengthens Dynamics CRM with FieldOne and Adallom Acquisitions

Microsoft has recently executed notable strategic acquisitions aimed at bolstering its Dynamics CRM platform and enhancing its cybersecurity capabilities. The tech giant has acquired FieldOne Systems, an enterprise specializing in field service management solutions, and Adallom, a firm focused on

Zendesk Boosts Customer Engagement with New Relay App for WhatsApp
September 4, 2024
Zendesk Boosts Customer Engagement with New Relay App for WhatsApp

Zendesk, a prominent customer service platform in Australia and New Zealand, has recently unveiled Relay, a cutting-edge application aimed at elevating customer communications through WhatsApp and SMS. This groundbreaking innovation is specifically designed to meet the growing consumer demand for

Is Salesforce’s New Office Policy a Step Back or Boost for Collaboration?
September 4, 2024
Is Salesforce’s New Office Policy a Step Back or Boost for Collaboration?

Salesforce, a behemoth in the tech industry, has recently shaken up its workforce with a significant policy change. Effective October 1, 2024, certain employees will be mandated to return to the office, reversing the company’s earlier stance on remote work.

Is Consent and CRM Leading the Future of Healthcare Data Management?
September 4, 2024
Is Consent and CRM Leading the Future of Healthcare Data Management?

Understanding the evolving landscape of data management is crucial, especially in sectors as sensitive and data-intensive as healthcare. Two significant elements shaping this landscape are user consent to cookies and data processing, and the adoption of Healthcare Customer Relationship Management

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Zendesk Introduces Performance-Based Pricing Model for AI Resolutions
September 6, 2024
Zendesk Introduces Performance-Based Pricing Model for AI Resolutions

Zendesk has introduced a groundbreaking performance-based pricing model within the customer experience (CX) sector that marks a notable shift from traditional pricing methods commonly seen in the cloud contact center as a service (CCaaS) market. Rather than adopting conventional pricing

How Do Mobile CRMs Transform Business Efficiency and Collaboration?
September 5, 2024
How Do Mobile CRMs Transform Business Efficiency and Collaboration?

Today’s business landscape is increasingly dynamic and mobile, prompting companies to seek out innovative solutions that allow for enhanced flexibility, real-time data accessibility, and streamlined operations. In this context, mobile Customer Relationship Management (CRM) systems have become a game-changer, enabling

Microsoft Strengthens Dynamics CRM with FieldOne and Adallom Acquisitions
September 5, 2024
Microsoft Strengthens Dynamics CRM with FieldOne and Adallom Acquisitions

Microsoft has recently executed notable strategic acquisitions aimed at bolstering its Dynamics CRM platform and enhancing its cybersecurity capabilities. The tech giant has acquired FieldOne Systems, an enterprise specializing in field service management solutions, and Adallom, a firm focused on

Zendesk Boosts Customer Engagement with New Relay App for WhatsApp
September 4, 2024
Zendesk Boosts Customer Engagement with New Relay App for WhatsApp

Zendesk, a prominent customer service platform in Australia and New Zealand, has recently unveiled Relay, a cutting-edge application aimed at elevating customer communications through WhatsApp and SMS. This groundbreaking innovation is specifically designed to meet the growing consumer demand for

Is Salesforce’s New Office Policy a Step Back or Boost for Collaboration?
September 4, 2024
Is Salesforce’s New Office Policy a Step Back or Boost for Collaboration?

Salesforce, a behemoth in the tech industry, has recently shaken up its workforce with a significant policy change. Effective October 1, 2024, certain employees will be mandated to return to the office, reversing the company’s earlier stance on remote work.

Is Consent and CRM Leading the Future of Healthcare Data Management?
September 4, 2024
Is Consent and CRM Leading the Future of Healthcare Data Management?

Understanding the evolving landscape of data management is crucial, especially in sectors as sensitive and data-intensive as healthcare. Two significant elements shaping this landscape are user consent to cookies and data processing, and the adoption of Healthcare Customer Relationship Management

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