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Customer Data Management

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Gen Z and Millennials Propel Surge in Online Reviews Over Recommendations
November 27, 2024
Gen Z and Millennials Propel Surge in Online Reviews Over Recommendations

The purchasing landscape in the UK has experienced a significant shift, with an overwhelming 68% of consumers now relying on online reviews as their main source for making buying decisions. This change surpasses the influence wielded by traditional recommendations from

Unleashing the Power of CRM: Transforming Plumbing Distribution
November 26, 2024
Unleashing the Power of CRM: Transforming Plumbing Distribution

The plumbing distribution industry has seen a significant shift in business operations over the past decade. The move towards a more data-driven approach while maintaining the personal touch needed to build rapport and trust with customers is now more critical

AI Transforms CRM: Boosting Efficiency, Insights, and Personalization
November 25, 2024
AI Transforms CRM: Boosting Efficiency, Insights, and Personalization

One of the most compelling advancements in customer relationship management is the integration of artificial intelligence, which significantly automates routine tasks, yielding unprecedented efficiencies and allowing businesses to focus on more strategic initiatives. By leveraging AI, CRM systems not only

How Will Stirista’s API Marketing Suite Transform Data-Driven Campaigns?
November 22, 2024
How Will Stirista’s API Marketing Suite Transform Data-Driven Campaigns?

The ever-evolving landscape of data-driven marketing presents numerous challenges, pushing marketers to seek innovative solutions for improving their campaigns. Stirista, a prominent player in data-driven marketing, has introduced the Stirista API Marketing Suite, an advanced tool engineered to enhance marketers’

Is Talkdesk Embedded Revolutionizing CRM and Contact Center Integration?
November 22, 2024
Is Talkdesk Embedded Revolutionizing CRM and Contact Center Integration?

Talkdesk has recently introduced an innovative solution named Talkdesk Embedded, designed to integrate key components of its Contact Center as a Service (CCaaS) platform directly into third-party CRM and helpdesk systems. By embedding tools such as Workspace, Conversations, and Copilot

Can Salesforce AI Agents Revolutionize Customer Service Operations?
November 21, 2024
Can Salesforce AI Agents Revolutionize Customer Service Operations?

Envisioning a scenario where customer service operations are managed autonomously by AI agents might seem like a futuristic dream, but Salesforce’s latest innovation suggests this future is closer than we think. With the Agentforce platform, Salesforce has taken a significant

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Gen Z and Millennials Propel Surge in Online Reviews Over Recommendations
November 27, 2024
Gen Z and Millennials Propel Surge in Online Reviews Over Recommendations

The purchasing landscape in the UK has experienced a significant shift, with an overwhelming 68% of consumers now relying on online reviews as their main source for making buying decisions. This change surpasses the influence wielded by traditional recommendations from

Unleashing the Power of CRM: Transforming Plumbing Distribution
November 26, 2024
Unleashing the Power of CRM: Transforming Plumbing Distribution

The plumbing distribution industry has seen a significant shift in business operations over the past decade. The move towards a more data-driven approach while maintaining the personal touch needed to build rapport and trust with customers is now more critical

AI Transforms CRM: Boosting Efficiency, Insights, and Personalization
November 25, 2024
AI Transforms CRM: Boosting Efficiency, Insights, and Personalization

One of the most compelling advancements in customer relationship management is the integration of artificial intelligence, which significantly automates routine tasks, yielding unprecedented efficiencies and allowing businesses to focus on more strategic initiatives. By leveraging AI, CRM systems not only

How Will Stirista’s API Marketing Suite Transform Data-Driven Campaigns?
November 22, 2024
How Will Stirista’s API Marketing Suite Transform Data-Driven Campaigns?

The ever-evolving landscape of data-driven marketing presents numerous challenges, pushing marketers to seek innovative solutions for improving their campaigns. Stirista, a prominent player in data-driven marketing, has introduced the Stirista API Marketing Suite, an advanced tool engineered to enhance marketers’

Is Talkdesk Embedded Revolutionizing CRM and Contact Center Integration?
November 22, 2024
Is Talkdesk Embedded Revolutionizing CRM and Contact Center Integration?

Talkdesk has recently introduced an innovative solution named Talkdesk Embedded, designed to integrate key components of its Contact Center as a Service (CCaaS) platform directly into third-party CRM and helpdesk systems. By embedding tools such as Workspace, Conversations, and Copilot

Can Salesforce AI Agents Revolutionize Customer Service Operations?
November 21, 2024
Can Salesforce AI Agents Revolutionize Customer Service Operations?

Envisioning a scenario where customer service operations are managed autonomously by AI agents might seem like a futuristic dream, but Salesforce’s latest innovation suggests this future is closer than we think. With the Agentforce platform, Salesforce has taken a significant

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