
The modern enterprise invests heavily in Customer Relationship Management (CRM) systems, viewing them as the central nervous system for sales, marketing, and service operations. These platforms are incredibly effective at managing day-to-day transactional work, from tracking sales pipelines to resolving

The modern enterprise invests heavily in Customer Relationship Management (CRM) systems, viewing them as the central nervous system for sales, marketing, and service operations. These platforms are incredibly effective at managing day-to-day transactional work, from tracking sales pipelines to resolving

A significant operational realignment is reshaping customer service departments, as the agent desktop, once the exclusive domain of contact center platforms, is increasingly being ceded to Customer Relationship Management systems. This strategic pivot stems from a widespread effort to resolve
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In today’s digital age, mobile applications have become a crucial channel for businesses to reach and engage with their customers. To maximize the potential of mobile marketing, companies are leveraging innovative platforms like CleverTap and Salesforce Sales Cloud. While CleverTap

In a rapidly evolving digital landscape, companies are harnessing the power of data to fuel their marketing strategies and drive growth. Recent partnerships and collaborations have highlighted the importance of a first-party strategy, personalized marketing, a unified data foundation, and
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In today’s digital age, mobile applications have become a crucial channel for businesses to reach and engage with their customers. To maximize the potential of mobile marketing, companies are leveraging innovative platforms like CleverTap and Salesforce Sales Cloud. While CleverTap

In today’s highly competitive business landscape, successfully engaging with European customers is crucial for brands aiming to expand their presence and drive growth. To achieve this, a strategic approach driven by data integration across all platforms is imperative, surpassing reliance

Salesforce, the leading customer relationship management (CRM) vendor, has recently revealed a groundbreaking lineup of generative AI tools specifically designed to enhance retail operations. These cutting-edge tools offer significant benefits for consumers, merchandisers, and marketers alike, promising a more personalized

The Customer Data Platform (CDP) industry has proven its ability to withstand challenging business conditions as it continues to attract new participants in the second half of 2023. Despite sluggish industry growth, there are pockets of opportunity for new vendors
In today’s digital age, customer data is a valuable asset for businesses looking to enhance their customer experiences and drive growth. To effectively manage this data, it is essential to understand the two primary processes used in CRM data management:

In a rapidly evolving digital landscape, companies are harnessing the power of data to fuel their marketing strategies and drive growth. Recent partnerships and collaborations have highlighted the importance of a first-party strategy, personalized marketing, a unified data foundation, and
Browse Different Divisions
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