UTS Transforms with Boomi to Enhance Student Experience and Efficiency

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The University of Technology Sydney (UTS) has embarked on a sweeping digital transformation leveraging Boomi’s Managed Cloud Services (MCS), fundamentally enhancing its student experience and operational efficiency. Faced with the challenges of managing academic and enrollment data for over 40,000 students, UTS turned to Boomi to seamlessly migrate its core student management platform to the cloud. This monumental shift has enabled UTS to deliver rapid, data-driven services while streamlining its administrative processes.

Streamlining Administrative Processes

Swift Integration and Minimal Disruption

Anthony Heiler, Head of Enterprise Platforms at UTS, emphasized the complexity of reconfiguring 400 integrations during the cloud migration. Despite this daunting task, the transition was executed with minimal disruption to students. UTS’s IT team could focus on automation thanks to the scalable, fast access provided by Boomi’s Managed Cloud Services. No longer encumbered by configuration, monitoring, or management tasks, the IT team harnesses Boomi’s capabilities to enhance efficiency and performance.

A remarkable outcome of this project is the drastic reduction in time required to ratify student grades, decreasing from 16 days to just 24 hours. This improvement significantly lowered the number of support tickets, reducing clerical overhead and enhancing overall student satisfaction. Implemented initially in 2018, Boomi’s platform now seamlessly integrates UTS’s TechnologyOne Student Management system with other platforms, such as Salesforce CRM, offering a thorough view of student, operational, and research data. The comprehensive visibility fosters better decision-making and a more responsive administrative process.

Efficiency in Peak Times

The improvements proved invaluable during peak times, such as enrolment weeks when up to 300,000 documents need to be managed. Boomi’s support has been vital in maintaining system uptime and handling high data traffic. Jennifer Leech, Senior Platform Manager Integration at UTS, praised Boomi’s robust support during the migration, ensuring the MCS platform met the university’s diverse workload requirements. Heiler also acknowledged the crucial role Boomi played in UTS’s operations, ensuring that intensive periods like enrolment were handled with ease, showcasing the platform’s robust capabilities.

Enhancing Student Experience

Data-Driven Student Services

In a highly competitive university landscape, UTS understood the necessity of having a seamless data framework to attract and retain students. With Boomi’s assistance, UTS has significantly improved both its front-facing student engagement and back-end IT environment. David Irecki, Chief Technology Officer, APJ at Boomi, emphasized the competitive edge a strong data framework provides. The enhanced capability to quickly access and process data translates directly into better service delivery, enriching the student experience and satisfaction.

By integrating UTS’s TechnologyOne Student Management system with other vital platforms, the university now offers a more cohesive and responsive environment. This integrated setup allows students to access their information swiftly and seamlessly, fostering a more engaged and satisfied student body. Students benefit from timely feedback and support, including the rapid grading process, which has minimized the waiting times and reduced the administrative burden on both students and staff alike.

Improved Student Interaction

The University of Technology Sydney (UTS) has initiated a comprehensive digital transformation by leveraging Boomi’s Managed Cloud Services (MCS). This strategic move is designed to significantly improve the student experience and enhance operational efficiency. UTS faced the daunting task of managing academic and enrollment data for a student body exceeding 40,000. To address this challenge, the university collaborated with Boomi to efficiently migrate its core student management platform to the cloud. This landmark transition has empowered UTS to offer quick, data-driven services, significantly optimizing administrative processes. The integration of Boomi’s MCS has facilitated a more responsive educational environment, allowing UTS to better serve its students’ needs with modern, efficient solutions. The shift to the cloud represents not only a technological upgrade but also a commitment to innovation, setting a new standard in how educational institutions can harness the power of digital transformation to stay ahead in a competitive landscape.

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