Unlocking Success in Telecommunications: The Crucial Role of Service Assurance and its Monetization Potential

In the rapidly evolving telecommunications landscape, meeting customer expectations and achieving desired monetization goals are paramount for service providers. This article delves into the importance of complete visibility in the network and automated recovery in the event of customer-impacting issues from a service provider’s perspective. It explores the role of service assurance in enabling real-time detection, prediction, and fast reaction times for private networks. Additionally, it highlights the significance of managing and monitoring all domains in a 5G network and integrating service assurance with end-to-end service orchestration frameworks.

Real-time Detection and Reaction Times for Private Networks

Private networks demand swift action in the face of service degradation. It is imperative to have real-time detection mechanisms in place that can identify potential issues before they impact user experience. The expectation is not only to detect but also to predict degradation, enabling proactive measures. Another crucial aspect is the need for extremely fast reaction times, ensuring minimal downtime and maximizing network productivity for private network users.

Managing and Monitoring All Domains in a 5G Network

Service assurance encompasses the management and monitoring of all domains in a 5G network. A comprehensive approach to service assurance triggers collection mechanisms at different levels, enabling efficient management and monitoring. This ensures the seamless operation of the network and helps to promptly address any performance or reliability challenges.

Integration of NWDAF and Service Assurance

The integration of the Network Data Analytics Function (NWDAF) with service assurance can bring significant benefits. This integration empowers the system to identify network slice instances and create key performance indicators (KPIs) specific to each network slice instance. This allows for targeted monitoring and analysis, facilitating the optimization and utilization of network resources.

Integration with End-to-End Service Orchestration Frameworks

To achieve the desired performance, reliability, and availability for private networks, it is vital to integrate service assurance information with end-to-end service orchestration frameworks. These frameworks, equipped with monitoring entities, can retrieve and poll data from the network, identify and resolve performance issues or failures, and execute corrective actions through auto-scaling and auto-healing operations. The seamless integration of service assurance and orchestration creates a holistic and efficient network management paradigm.

Achieving a Zero-Touch Network through AI/ML Techniques

The evolution of closed-loop automation frameworks, empowered by advanced artificial intelligence and machine learning techniques, paves the way for a completely zero-touch network. These frameworks leverage AI/ML algorithms to automate network operations, decision-making, and problem resolution. This automation minimizes the need for manual intervention, reducing the possibility of human error and enhancing overall network efficiency.

Higher Automation Degree for Private Networks

While most orchestration solutions support closed-loop automation in cellular networks, private networks require a higher degree of automation. Due to the specific needs and stringent requirements of private network users, a higher level of automation is essential to ensure uninterrupted service delivery, rapidly address issues, and maintain optimal network performance.

Towards a Completely Zero-Touch Network and Service Management Framework

An ideal solution encompasses a completely zero-touch network and service management framework. This framework eliminates manual intervention by automating network and service management tasks. By leveraging advanced AI/ML techniques, it maximizes network efficiency, enables predictive maintenance, improves quality of service, and enhances customer satisfaction. However, achieving this level of automation requires careful planning, a robust infrastructure, and seamless integration of various components.

The importance of service assurance infrastructure for measurable KPIs is paramount. Setting up a reliable infrastructure is crucial in ensuring the achievement of KPIs and delivering exceptional service. This infrastructure plays a significant role in monitoring network performance, detecting deviations from desired benchmarks, and triggering preventive and corrective actions when necessary. By leveraging an effective service assurance infrastructure in conjunction with advanced monitoring mechanisms, service providers can proactively address issues, optimize network performance, and deliver superior customer experiences.

Complete visibility in the network and automated recovery are indispensable for meeting the high expectations of customers and achieving monetization goals for service providers. Real-time detection and reaction times are especially crucial for private networks, where service degradation can have significant consequences. Service assurance, incorporating comprehensive management and monitoring across all domains, ensures the seamless operation of a 5G network. Integration with NWDAF and end-to-end service orchestration frameworks enables the creation of targeted KPIs and automates network operations, propelling the industry towards a zero-touch network. To realize this vision, a well-designed service assurance infrastructure, capable of monitoring KPIs and triggering preventive actions, is the key to success in the dynamic telecommunications landscape.

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