In today’s fast-paced business environment, digital transformation is no longer an option but a must for companies looking to stay competitive. ServiceNow, with its suite of workflow and integration tools, is positioning itself as the end-to-end platform for digital transformation. In this article, we will delve into how ServiceNow is helping companies achieve digital transformation.
The Integration and Workflow Layer
At the core of ServiceNow’s capabilities is its workflow and integration layer. By integrating with disparate databases and applications, ServiceNow can transform data into actionable insights. This allows companies to streamline processes and improve efficiency. ServiceNow can also automate processes and provide a single system of record for customers and employees alike.
The IT-Business Champion Divide
One of the challenges ServiceNow faces is that the majority of its champions are IT leaders rather than business leaders. This divide means that some businesses aren’t taking full advantage of ServiceNow’s capabilities. However, ServiceNow CEO Bill McDermott believes that the old IT-business alignment narrative is over and that IT strategy is now business strategy.
The New IT-Business Alignment Narrative
McDermott’s assertion that IT strategy is now business strategy is powerful. It suggests that businesses cannot achieve digital transformation without IT. This narrative change means that IT leaders are no longer seen as mere service providers but as strategic partners. By working hand in hand with business leaders, IT can help drive digital transformation forward. To support this new narrative, ServiceNow has launched the Rise Up initiative. The goal of this initiative is to skill up one million tech professionals by 2024. So far, the initiative has trained 400,000 tech professionals, and the company aims to improve these numbers.
Enabling IT-business conversations
Skilling up tech professionals is crucial, but it’s not enough. ServiceNow also recognizes that IT leaders need to be able to communicate with business leaders effectively. This is why the company is investing in ways to enable IT-business conversations. By breaking down communication silos, IT and business leaders c an work together to achieve digital transformation. One of the solutions ServiceNow has developed to enable IT-business conversations is the Impact solution, which is both a service offering and a product. It enables ServiceNow champions to identify business objectives and the capabilities of ServiceNow that will support them. By leveraging the Impact solution, IT leaders can align themselves with business goals.
Building Technical and Business Skills
The Rise Up initiative and the Impact solution are essential enablers toward the goal of IT and business alignment. By skilling up tech professionals through Rise Up and leveraging Impact, IT champions can become advocates for ServiceNow beyond IT. They can build technical (and hopefully business) skills and use Impact’s data and talk tracks for a more comprehensive conversation with business leaders.
ServiceNow’s investment in Rise Up and Impact is crucial for achieving digital transformation. By upskilling tech professionals and breaking down communication silos between IT and business leaders, ServiceNow is positioning itself as the go-to platform for end-to-end digital transformation. With its emphasis on automation and workflow-driven transformative capabilities, ServiceNow is poised to help companies achieve their digital transformation goals. As our work and personal lives become increasingly digital, the importance of ServiceNow’s comprehensive platform for digital transformation will only continue to grow.