As NEC Corporation focuses on comprehensive digital transformation initiatives, they have turned to WalkMe, a provider of digital adoption solutions, to optimize their purchasing, procurement, and customer management systems. This strategic move aims to streamline business processes, improve employee support, and maximize the utilization of key systems as part of NEC’s commitment to digital transformation.
Benefits of WalkMe Implementation
With the implementation of WalkMe, NEC has witnessed remarkable benefits across its operations. The introduction of WalkMe has led to a significant reduction in employee support tickets, with a staggering 75% decrease. Additionally, the use of WalkMe has resulted in a 70% decrease in returned SAP Ariba submissions, highlighting its positive impact on business processes and employee efficiency.
NEC’s Commitment to Digital Transformation
NEC’s dedication to digital transformation goes beyond its internal operations. It extends to its customers and society as a whole, forming the core of its medium-term management plan for 2025. By embracing digital transformation initiatives, NEC seeks to redefine the way it operates, enhance customer experiences, and achieve sustainable growth in an increasingly digital world.
Focus Areas for Digital Transformation at NEC
To drive their digital transformation efforts, NEC is placing a strong emphasis on enhancing the digital experience for their employees, streamlining their business operations, and cultivating an employee-friendly work environment. By prioritizing these focus areas, NEC aims to empower employees to adapt to digital tools and processes seamlessly, enabling them to become more productive and efficient in their roles.
WalkMe’s Role in NEC’s Digital Transformation
WalkMe plays a pivotal role in NEC’s journey towards digital transformation. By implementing WalkMe, NEC has found an effective solution to promote the utilization of key business systems, particularly in the case of SAP Ariba and Salesforce. With WalkMe’s guidance, end-users can perform operations within these systems without the need for extensive training or constant reference to manuals. This autonomous assistance enables NEC’s employees to navigate complex processes smoothly and effectively.
Importance of Change Management in Digital Transformation
One cannot overstate the significance of change management when undergoing digital transformation, especially in relation to enhancing the employee experience. Technology alone is not enough; employees need proper support, training, and resources to adapt effectively. Failure to address change management adequately can result in low technology utilization and a lack of return on investment. NEC’s adoption of WalkMe’s digital adoption solution demonstrates their commitment to managing change effectively to drive successful digital transformation.
Challenges Faced by Enterprises in Digital Transformation
Many enterprises encounter challenges in the aftermath of digital transformation. They often struggle to implement various new technologies without an effective change management strategy for employees. This can lead to confusion, resistance, and a decline in productivity. NEC’s decision to leverage WalkMe showcases their proactive approach to mitigating potential challenges and ensuring a seamless transition for their workforce.
Previous End-User Inquiries and WalkMe’s Impact
Before WalkMe, approximately 10% of NEC’s application processes related to SAP Ariba and Salesforce triggered end-user inquiries to the support staff. However, with the introduction of WalkMe’s digital adoption solution, NEC has seen a significant decrease in these inquiries. WalkMe’s proactive assistance has empowered employees to independently navigate the systems, reducing the need for external support.
NEC Corporation’s implementation of WalkMe as part of their digital transformation initiatives showcases their commitment to optimizing business processes, enhancing the employee experience, and fostering a culture of innovation. By leveraging WalkMe’s digital adoption solution, NEC has experienced notable improvements in their operations, including reduced support tickets and increased efficiency. This success reinforces the importance of change management and highlights WalkMe’s critical role in driving NEC’s digital transformation journey towards a more technologically advanced and employee-centric future.