In this era of digital transformation, companies are constantly seeking innovative ways to optimize their business processes and enhance employee productivity. NEC Corporation, a global leader in technology solutions, has embraced the power of WalkMe to drive the utilization of purchasing, procurement, and customer management systems as part of its digital transformation initiatives. This article delves into the benefits, commitment, and focus areas of NEC’s digital transformation journey, with an emphasis on the successful implementation of WalkMe.
Benefits of WalkMe Implementation
NEC’s strategic decision to implement WalkMe has yielded impressive results, leading to significant improvements in its business processes and employee experience. With the introduction of WalkMe, NEC has witnessed a remarkable reduction in employee support tickets by 75%, indicating a substantial decrease in the need for assistance. Additionally, there has been a remarkable 70% decrease in returned SAP Ariba submissions, streamlining operations and reducing waste. Importantly, WalkMe has boosted employee satisfaction and significantly alleviated the support staff burden.
NEC’s commitment to digital transformation
NEC is firmly committed to driving comprehensive digital transformation initiatives throughout the organization, customer base, and society. Recognizing the need to adapt and evolve, NEC has integrated digital transformation practices into its medium-term management plan for 2025. This commitment underscores NEC’s understanding of the immense potential of digitalization and its determination to embrace changes in technology and business practices as a means to thrive in the digital era.
Focus Areas for NEC’s Digital Transformation
To drive its own digital transformation, NEC has identified key focus areas. First and foremost, the company aims to enhance the digital experience for employees, realizing that a satisfied and efficient workforce forms the foundation of successful digital transformation. Streamlining business operations is another priority, as optimizing processes leads to increased efficiency and productivity. Lastly, NEC is dedicated to building a more employee-friendly work environment, fostering a culture that embraces digital tools and promotes continuous learning.
Implementing WalkMe for system improvement
WalkMe plays a vital role in promoting NEC’s digital transformation by improving business systems, specifically enhancing the utilization of SAP Ariba and Salesforce. WalkMe empowers end users by automating user operations, eliminating the need for extensive training or manual reading. This intelligent tool guides users through complex processes, providing step-by-step instructions and valuable insights. By leveraging the capabilities of WalkMe, NEC has successfully established SAP Ariba and Salesforce, driving the efficient adoption of these systems.
The Importance of Change Management in Digital Transformation
Enterprises cannot overlook the importance of change management when undergoing digital transformation, particularly concerning the employee experience. The success of any digital transformation initiative heavily relies on the effective utilization of technology by employees. Without proper support and guidance, employees may struggle to navigate new systems or fully leverage their features, resulting in wasted investments. WalkMe’s implementation addresses this critical factor, ensuring a seamless transition and empowering employees to make the most of the digital tools at their disposal.
Impact of WalkMe Implementation on NEC
Before WalkMe, approximately 10% of NEC’s application processes on SAP Ariba and Salesforce resulted in end-user inquiries to the support staff. However, with the implementation of WalkMe, the number of support staff inquiries has decreased by an impressive 75%. Moreover, the number of applications being sent back has decreased by approximately 70%. These statistics clearly demonstrate the positive impact of WalkMe on NEC’s operations, reducing inefficiencies and improving overall productivity.
NEC Corporation’s integration of WalkMe into its digital transformation initiatives has undoubtedly propelled the organization towards success. By focusing on employee experience, streamlining business operations, and building a more employee-friendly work environment, NEC positions itself as a digital frontrunner. The comprehensive benefits of WalkMe implementation, from reduced support staff tickets to increased employee satisfaction, highlight the significance of embracing innovative tools to drive digital transformation effectively. NEC’s journey is a testament to the continuing importance of digital transformation and prioritizing employee experience in shaping a prosperous future for any organization.