Progress Software Faces Mounting Legal Challenges and Investigations Following May Mass Attack on MOVEit Software

The zero-day campaign targeting Progress Software’s MOVEit file transfer software in May has unleashed a wave of litigation and governmental investigations, as disclosed in the company’s regulatory filing. This article delves into the details of the incident, highlighting the involvement of the U.S. Securities and Exchange Commission (SEC) and the extensive reach of the attack. Additionally, it explores the legal actions taken against Progress Software, including subpoenas, lawsuits, and investigations by data privacy regulators and law enforcement agencies. Furthermore, we examine the financial impact of the attack and the company’s cybersecurity insurance coverage.

Investigation by the U.S. Securities and Exchange Commission (SEC)

Progress Software has revealed that the SEC is among the organizations investigating the May incident. However, it is important to note that the investigation is a fact-finding inquiry and does not suggest any violation of federal securities laws.

Extent of the Attack

The Clop ransomware group, predominantly Russian-speaking, executed a highly automated mass attack on MOVEit instances around May 29th. The timing of the attack, coinciding with the U.S. Memorial Day holiday weekend, suggests a calculated attempt to exploit the vulnerability. An independent count conducted by the Clop ransomware group reveals that the attack has affected over 2,500 organizations and more than 64 million individuals.

Subpoena and Other Legal Actions

Progress Software disclosed that it received a subpoena on October 2, demanding documents related to the incident. This development underscores the gravity of the situation and the increasing scrutiny faced by the software vendor. Moreover, Progress Software is currently defending itself as a defendant in 58 separate lawsuits, with plaintiffs seeking class action status.

Cooperation with Data Privacy Regulators and Law Enforcement

In response to the incident, Progress Software is actively collaborating with domestic and foreign data privacy regulators. The company is committed to addressing any concerns and inquiries related to the breach. Additionally, state attorneys general have launched their own investigations, further intensifying the legal scrutiny. Furthermore, a federal law enforcement agency is conducting an investigation, though Progress Software has not been named as a direct target.

Financial Impact

Despite the significant scale of the attack, Progress Software has managed to avoid a substantial financial setback thus far. While the incident is still under investigation, it appears that the company’s prompt response and cybersecurity measures have mitigated the financial repercussions. Notably, Progress Software had $15 million worth of cybersecurity insurance coverage in place during the MOVEit attacks and still retains $10.1 million for potential future incidents.

Progress Software finds itself entangled in a web of legal challenges and investigations following the May mass attack on MOVEit software. With the involvement of the SEC and numerous legal actions, the company faces a tumultuous period. However, Progress Software remains committed to cooperating with regulators, law enforcement agencies, and other stakeholders to address the incident. As the litigation and investigations continue, the company will strive to navigate these challenges and restore trust among its user base.

Explore more

Align CX and Marketing to Drive Business Growth

Introduction The most compelling marketing campaign can be instantly undone by a single poor customer service interaction, revealing a critical disconnect at the heart of many modern businesses. While marketing teams work to build a brand promise, customer experience (CX) teams deal with the reality of that promise every day. This gap between expectation and reality can erode trust and

Trend Analysis: AI-Powered Feedback Analysis

The modern marketplace generates a relentless torrent of customer feedback, a valuable resource that paradoxically drowns most organizations in a sea of unstructured data they cannot navigate. From survey responses and support tickets to app store reviews and social media comments, this flood of qualitative information holds the key to customer satisfaction, yet its sheer volume makes manual analysis an

How Customer Experience Builds Brand Equity

The long-held belief that brand value is forged primarily through clever advertising and massive media spend is rapidly becoming obsolete in a marketplace where consumers hold the ultimate power. Today, a brand’s most significant asset is not what it says about itself, but what customers feel when they interact with it. The sum of these feelings—the customer experience (CX)—has emerged

AI Will Drive CX in 2026, But Trust Will Win Customers

The Dawn of a New CX Era Where Technology Meets Trust As we accelerate toward 2026, the landscape of customer experience is undergoing a seismic shift, driven by the relentless advancement of Artificial Intelligence. AI is no longer a futuristic concept but a foundational element of modern business, set to automate processes, predict needs, and personalize interactions on an unprecedented

How to Create a Standout Online Customer Experience

Despite the increasing sophistication of digital commerce, the overall quality of customer experience in the United States has been trending downward, a concerning development for businesses that rely on digital channels for growth and retention. Recent data indicates a significant disparity, with far more brands experiencing a decline in their customer experience rankings than those seeing improvements. This erosion touches