Choice Hotels International, Inc. has made history as the first hotel company to migrate its entire system infrastructure to the cloud. The company’s decision to embrace cloud technology has enabled it to update hotel-facing operations and management tools more efficiently, tapping into the power of artificial intelligence (AI) and other cloud technologies to drive profitability and enhance the guest experience.
Benefits of Being on the Cloud
By migrating to the cloud, Choice Hotels can seamlessly update and improve hotel-facing operations and management tools. This modernization enables the integration of AI and other cloud technologies, providing valuable insights for hotel owners to enhance profitability and deliver superior guest experiences. The cloud platform also allows for scalability and flexibility, ensuring that Choice Hotels stay at the forefront of innovation.
Conclusion of a Five-Year Migration Process
The completion of the migration marks a significant milestone in Choice Hotels’ ongoing commitment to technology innovation. This five-year process showcases the company’s determination to embrace new technologies that optimize their system infrastructure for future growth and success.
Details of the Migration to AWS Cloud
Choice Hotels partnered with Amazon Web Services (AWS) to facilitate their transition to the cloud. During the migration process, over 3,729 servers were decommissioned, streamlining the digital infrastructure. Additionally, more than 300 applications were retired, while over 250 applications were successfully migrated to the cloud, ensuring a smooth transition for the company.
Choice Hotels’ Proactive Approach to Cloud Adoption
Choice Hotels boldly embraced the cloud early on, which has allowed them to lead the way in innovation, scalability, and sustainability over the past five years. By recognizing the potential of cloud technology and investing significantly, the company has successfully navigated the hotel industry’s digital landscape.
Culture of Embracing the Cloud
Choice Hotels has fostered a cloud-first mindset that permeates every aspect of its business. This approach has led to improved operational efficiency and exceptional customer service, empowering the company to deliver a seamless and personalized experience to its guests.
Franchisee Benefits of Cloud Migration
The complete migration to the cloud ensures that Choice Hotels’ franchisees have real-time access to the latest innovations, saving them time and money. By providing industry-leading distribution and digital systems, the company further strengthens its franchisee network and enables them to offer unparalleled service to their guests.
Advantages of the Cloud Platform for Choice Hotels
With the migration to the cloud, Choice Hotels now operate on a flexible, resilient, and scalable platform. This shift empowers owners and operators within the Choice system to adapt and grow in an ever-evolving industry, enabling them to meet the changing needs of their guests efficiently.
Collaboration with AWS since 2015
Choice Hotels’ journey into the cloud began in 2015 with the development of their cloud-based central reservation system, choiceEDGE. This innovative system marked the hotel industry’s first new CRS in over three decades, demonstrating Choice Hotels’ commitment to pioneering advanced technologies in guest services.
Choice Hotels International’s complete migration to a cloud infrastructure showcases the company’s dedication to leveraging technology and innovation to maintain a competitive edge in the hotel booking journey. By embracing the cloud, Choice Hotels has unlocked countless opportunities for optimization, scalability, and improved guest experiences, ensuring their place as industry leaders. As the first hotel company to migrate its entire infrastructure to the cloud, Choice Hotels International continues to set the standard for leveraging technology and innovation in the hospitality industry.