New Aim Streamlines Operations with Google Cloud and AirOxy.AI Integration

Since beginning its migration to Google Cloud in March 2024, Australian eCommerce technology company New Aim has experienced substantial improvements in its operational efficiency and technological capabilities. This strategic shift has allowed New Aim to reduce its IT costs, enhance cybersecurity measures, and significantly bolster its infrastructure performance, exemplified by an impressive increase in service uptime from 97% to 99%. Leaving behind a complex multicloud and on-premise setup, New Aim has found a more streamlined, manageable, and efficient single-cloud environment that aligns with its long-term goals of growth and innovation.

The creation of AirOxy.AI, an insights-driven platform developed entirely on Google Cloud, stands out as a key milestone in New Aim’s transition. Since its pilot launch in July 2024, AirOxy.AI has rapidly gained traction among small challenger e-tailers and large brands such as Bunnings, Woolworths, and Baby Bunting. This platform leverages Google Cloud’s BigQuery to analyze data from AimCore, New Aim’s digital supply chain management system. Users can run generative AI models to gain actionable insights into pricing, market trends, and product listing image optimization. This setup effectively overcomes the complexities and compatibility issues that were prevalent in previous systems, providing a more unified and robust solution for New Aim’s diverse client base.

The Impact of AirOxy.AI on eCommerce Retailers

New Aim’s B2B2C marketplace, Dropshipzone, which currently serves over 2,500 retailers, is poised to reap substantial benefits from the integration of AirOxy.AI. Built to deliver essential pricing insights and market trend analysis, the platform empowers small and medium-sized enterprise (SME) retailers to compete more effectively with larger companies. Founder and CEO Fung Lam emphasizes that AirOxy.AI is designed to bridge the gap for smaller eCommerce players, who often lack the necessary resources to leverage AI technology on the same level as global marketplaces. Bolstered by Google Cloud’s comprehensive support and educational resources, New Aim’s engineers have been able to upskill at reduced costs, simplifying infrastructure management and boosting overall efficiency.

The ability of AirOxy.AI to democratize access to AI tools for eCommerce retailers is a significant development, bringing advanced data analytics and automation within reach for businesses of all sizes. By using generative AI models, retailers can optimize their pricing strategies, identify emerging market trends, and enhance their product listings with high-quality images that attract customers. This level of sophistication, previously available only to large-scale enterprises, is now accessible to smaller businesses, leveling the playing field and fostering a more competitive eCommerce landscape.

Broader Implications and Future Prospects

Since embarking on its migration to Google Cloud in March 2024, Australian eCommerce tech firm New Aim has seen marked improvements in efficiency and technology. This strategic move has helped New Aim cut IT costs, bolster cybersecurity, and significantly enhance infrastructure performance, showcased by a rise in service uptime from 97% to 99%. By leaving a complex multicloud and on-premise setup, New Aim has embraced a streamlined and efficient single-cloud environment that aligns with its goals of growth and innovation.

A key milestone in this transition is the development of AirOxy.AI, an insights-driven platform fully built on Google Cloud. Launched in July 2024, AirOxy.AI has quickly gained popularity with both small e-tailers and large brands like Bunnings, Woolworths, and Baby Bunting. This platform uses Google Cloud’s BigQuery to analyze data from AimCore, New Aim’s digital supply chain management system. Users can employ generative AI models to derive actionable insights on pricing, market trends, and product listing image optimization. This approach has effectively resolved the compatibility issues of past systems, offering a cohesive and robust solution for New Aim’s diverse clientele.

Explore more

Your Worst Hire Is a Symptom of Deeper Flaws

The initial sting of a mismatched employee joining the team is often just the beginning of a prolonged and costly period of disruption, but its true value is frequently overlooked in the rush to resolve the immediate problem. Rather than being treated as an isolated incident of poor judgment or a single individual’s failure, this experience serves as one of

AI Dominated the Retail Customer Experience in 2025

A retrospective analysis of 2025 reveals a retail landscape that underwent a seismic shift, where the steady evolution of customer experience was abruptly overtaken by a technological revolution powered by artificial intelligence. This transformation was not confined to a single sector or channel; it was a comprehensive overhaul that redefined the very nature of the relationship between consumers and brands.

Consumers Now Value Fairness Over Brand Loyalty

Why a Fair Price Now Trumps a Familiar Name In an economic climate defined by persistent inflation and heightened consumer anxiety, the long-standing relationship between brands and their customers is being fundamentally rewritten. The traditional pillars of brand loyalty—heritage, marketing, and perceived quality—are buckling under the weight of financial pressure. A new, more discerning consumer has emerged, one who is

What Replaced ‘The Customer Is Always Right’?

Beneath the hum of fluorescent lights in contact centers and across the polished floors of retail establishments, a quiet but firm rebellion has been dismantling one of the most foundational maxims in business history. For over a century, the phrase “the customer is always right” served as a revolutionary North Star for service-oriented businesses. This once-powerful principle, however, has evolved

AI Elevates the Human Role in Customer Service

The long-promised fusion of artificial intelligence and customer service has moved from a theoretical future to a tangible, operational reality for businesses worldwide, with 2024 marking a definitive period of widespread technological adoption. As organizations navigate this new landscape, they face a central and defining challenge: how to strategically integrate the immense power of advanced technologies like AI while carefully