Microland Limited and Serco AsPac have forged a strategic partnership with the shared goal of facilitating digital transformation within the public services sector. This collaboration aims to leverage Microland’s expertise in cloud adoption and end-user device management services to revolutionize the way Serco AsPac operates, transitioning from traditional data centers to a more agile and scalable cloud infrastructure.
Transitioning to the Cloud
As part of Serco AsPac’s 2027 strategy, Microland will play a pivotal role in guiding the organization’s migration from outdated data centers to the cloud. By embracing cloud technologies, Serco AsPac aims to transform into a fully cloud-adapted organization, capable of harnessing the flexibility, scalability, and cost-efficiency that the cloud offers.
End-User Device Management Services
Microland will offer a comprehensive suite of end-user device management services to Serco AsPac. This includes managed desktop services, network and connectivity management, security tooling, and governance, risk, and compliance (GRC). By entrusting these critical services to Microland, Serco AsPac can divert its focus towards delivering efficient and reliable public services.
Advanced Toolsets for Digital Employee Experience (DEX)
One of the key areas of focus in this partnership is the implementation of advanced toolsets to measure and enhance Digital Employee Experience (DEX). Recognizing the importance of providing a seamless and productive digital experience for its employees, Serco AsPac will leverage Microland’s expertise to optimize its digital workplace environment and ensure maximum employee satisfaction and productivity.
Automation and Self-Healing Services
Efficiency and reduced manual intervention are vital components of the partnership’s objectives. To achieve this, there will be a strong emphasis on automating infrastructure management activities. By implementing self-healing services, Serco AsPac aims to minimize manual intervention, alleviate maintenance burdens, and derive greater value from existing infrastructure and device investments.
Building on an Existing Relationship
The partnership between Microland and Serco AsPac is built upon a long-standing 18+ year technology delivery relationship. This established history of collaboration and trust lays a solid foundation for the successful execution of their shared mission, ensuring a seamless integration process and the effective implementation of transformative solutions.
Vision of Digital Transformation
Jason Richardson, Chief Digital Officer of Serco, expressed his utmost excitement about the partnership. He emphasized that digital transformation lies at the core of Serco AsPac’s vision of delivering innovation to its customers. Through this collaboration, Serco AsPac aims to revolutionize its technology landscape and enhance service delivery through the adoption of cutting-edge digital solutions.
Significance of Collaboration and Cloud Migration
The collaboration between Microland and Serco AsPac, coupled with the transition to the cloud, marks a significant milestone towards digital transformation in the public services sector. This move will enable Serco AsPac to achieve greater operational efficiency, scalability, and cost-effectiveness. Moreover, it will empower Serco AsPac to meet the evolving needs of their customers and deliver improved public services.
Commitment to High-Quality Digital Public Services
Karthikeyan Krishnan, Senior Vice President and Geo Leader – Europe, Middle East, and Africa at Microland, reiterates the commitment to delivering high-quality digital public services. By leveraging state-of-the-art technologies and innovative solutions, this partnership aims to create a digital landscape that facilitates seamless customer experiences, enhances business agility, and elevates the overall quality of digital public services.
Objectives of the Partnership
The partnership’s primary objectives revolve around the improvement of customer experience, enhancement of business agility, and the elevation of the quality of digital public services provided by Serco AsPac. Through a combination of cloud adoption, end-user device management services, advanced toolsets for enhancing the digital employee experience, and automation, this collaboration aspires to drive significant advancements within the public services sector.
In conclusion, the strategic partnership between Microland Limited and Serco AsPac signifies a powerful union aimed at driving digital transformation within the public services sector. By transitioning to the cloud, adopting advanced technologies, automating infrastructure management activities, and emphasizing digital employee experience, Serco AsPac is well-positioned to deliver innovation, improve operational efficiency, and enhance the overall quality of the digital public services they provide.