In a significant development for the UK’s public sector, Medallia has been named a supplier on the Crown Commercial Service’s (CCS) G-Cloud 14 framework, a crucial procurement tool designed to facilitate the acquisition of cloud computing services by government agencies in a cost-effective and efficient manner. This new framework supersedes its predecessor, G-Cloud 13, with an updated service catalog that aims to simplify and enhance the process of accessing cloud services.
By being listed on Lot 2 (Cloud Software) of the G-Cloud 14 framework, Medallia has made its platform accessible to a wide array of public sector organizations. These agencies can now take advantage of Medallia’s extensive service offerings, which are specifically geared towards enhancing experience management. Nick Martin, the Senior Vice President of International at Medallia, expressed excitement about this development, highlighting the platform’s potential to provide governmental entities with deeper insights into citizen feedback. This, in turn, can lead to improved service delivery and further support ongoing digital transformation initiatives within these agencies.
Medallia’s services tailored for public sector use include specialized solutions that cater to various needs. These range from Medallia Victim Experience Management for Police Forces, to Ideas Crowdsourcing for the NHS and local governments. Other offerings include Government Digital Experience Analytics, Patient Experience including the Friends & Family Test, Government & Healthcare Employee Experience & Staff Surveys, the Government Contact Center Suite, and the Citizen Research Suite. Each of these solutions is designed to address specific challenges and improve overall service quality.
The Crown Commercial Service plays a pivotal role in public sector procurement by enhancing commercial value and ensuring that taxpayer funds are used efficiently. In the 2023/24 fiscal year, CCS achieved commercial benefits worth GBP £4.9 billion, which significantly supports the optimization and efficiency of public services. The inclusion of Medallia in the G-Cloud 14 framework is expected to further this trend by providing public sector organizations with robust tools for experience management.
By integrating Medallia into the G-Cloud 14 framework, public sector organizations gain access to advanced experience management solutions. This integration is aligned with broader government efforts to improve how agencies understand and respond to the needs of the community, thereby ensuring a streamlined and insightful approach to public service provision. The inclusion of such sophisticated tools is anticipated to drive meaningful improvements in public sector services and help agencies adapt to the evolving digital landscape.
The addition of Medallia to the G-Cloud 14 ecosystem marks a significant step forward in equipping public sector entities with the tools needed for effective experience management. This move is expected to result in substantial improvements in service delivery, enabling public sector organizations to more effectively respond to the needs of the citizens they serve.