How Did ERP Issues Cause Lamb Weston $135M Sales Drop?

Lamb Weston’s Mitigation Strategies

Lamb Weston executives Tom Werner and Bernadette Madarieta publicly acknowledged the severe difficulties faced during the company’s Q3 earnings call. To counteract the ERP launch problems, they assigned company personnel to distribution centers to manually correct data inconsistencies and adjust operational hitches directly at the source. Their hands-on approach eventually restored inventory oversight to its original effectiveness.

To repair weakened customer connections, Lamb Weston initiated a comprehensive plan: re-establishing direct sales communication and committing to heightened service standards. The subsequent rollout of the ERP system across North American facilities has been approached with extreme caution, employing test-driven pilot phases to avoid a recurrence of previous errors.

Lamb Weston’s encounter with ERP implementation pitfalls sends a stark reminder to large organizations embracing technological innovation: always prioritize preparedness, flexibility, and the recognition of how new systems can potentially disturb essential business workflows.

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How Did ERP Issues Cause Lamb Weston $135M Sales Drop?

Lamb Weston’s Mitigation Strategies

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