AI-powered Mobile Phones Bridge Digital Divide for the Blind

In a world perpetually online, a Canadian company, Viamo, is pushing the boundaries of accessibility with an innovation that could revolutionize communication for the visually impaired. Developed with the specific needs of marginalized communities in mind, Viamo’s AI-powered mobile phone is a beacon of hope for those like Kehinde Olutubosun from Nigeria, who, until now, faced significant barriers in accessing information.

The AI phone differentiates itself by operating offline, connecting with local mobile networks to deliver knowledge through SMS and voice calls. It strips away the need for internet connectivity, thus breaking down one of the major hurdles faced by individuals in impoverished or remote locations. This is particularly game-changing for blind users, who can interact with the device using voice commands, bypassing the traditional reliance on screens.

Bridging Knowledge Gaps

The reach of Viamo’s technology, which first saw light of day in Zambia, has now expanded to territories like Pakistan, India, and Tanzania. Its underlying objective is not only to connect people to information but to do so in ways that align with their economic and geographic realities. The device is cost-effective and designed to be user-friendly for the illiterate, allowing it to serve a broader demographic.

The scale of this breakthrough is underscored by partnerships with international development agencies from the US and the UK, and more significantly, with UNICEF. With their support, Viamo is channeling critical health and hygiene information, empowering individuals like Olutubosun to lead more informed and thus better lives. CNBC Africa’s coverage of this technological leap forward embodies the potential of innovative tools to close the digital divide, demonstrating that social progress and tech advancement can go hand in hand.

Explore more

What If You Hired for Potential, Not Pedigree?

In an increasingly dynamic business landscape, the long-standing practice of using traditional credentials like university degrees and linear career histories as primary hiring benchmarks is proving to be a fundamentally flawed predictor of job success. A more powerful and predictive model is rapidly gaining momentum, one that shifts the focus from a candidate’s past pedigree to their present capabilities and

Your Worst Hire Is a Symptom of Deeper Flaws

The initial sting of a mismatched employee joining the team is often just the beginning of a prolonged and costly period of disruption, but its true value is frequently overlooked in the rush to resolve the immediate problem. Rather than being treated as an isolated incident of poor judgment or a single individual’s failure, this experience serves as one of

AI Dominated the Retail Customer Experience in 2025

A retrospective analysis of 2025 reveals a retail landscape that underwent a seismic shift, where the steady evolution of customer experience was abruptly overtaken by a technological revolution powered by artificial intelligence. This transformation was not confined to a single sector or channel; it was a comprehensive overhaul that redefined the very nature of the relationship between consumers and brands.

Consumers Now Value Fairness Over Brand Loyalty

Why a Fair Price Now Trumps a Familiar Name In an economic climate defined by persistent inflation and heightened consumer anxiety, the long-standing relationship between brands and their customers is being fundamentally rewritten. The traditional pillars of brand loyalty—heritage, marketing, and perceived quality—are buckling under the weight of financial pressure. A new, more discerning consumer has emerged, one who is

What Replaced ‘The Customer Is Always Right’?

Beneath the hum of fluorescent lights in contact centers and across the polished floors of retail establishments, a quiet but firm rebellion has been dismantling one of the most foundational maxims in business history. For over a century, the phrase “the customer is always right” served as a revolutionary North Star for service-oriented businesses. This once-powerful principle, however, has evolved