The rise of digital convenience has paved the way for non-banking financial providers to take giant leaps in the financial services industry. With the purposeful design of their strategies to meet changing customer needs, neobanks, digital payment apps, and other non-banking financial companies (NBFCs) are outpacing traditional banks. In this article, we will discuss the reasons behind this shift in the financial services industry and what traditional banks must do to keep up with the growing competition.
Non-banking financial providers are designing strategies to suit changing customer needs
As consumers continue to demand more convenience and accessibility, non-bank providers have taken advantage of this shift in customer behavior. They are putting the customer at the center of their business model by offering personalized services and speedy solutions to common financial problems. For example, many NBFCs offer quick loan approvals and seamless payment processing, making financial transactions faster than ever before.
The rise of neobanks, digital payment apps, and other NBFCs is pushing traditional banks to reevaluate their own practices. These non-bank providers offer a wider range of services, including seamless online transactions and personalized financial advice. By offering these services, non-bank providers are meeting customer needs much more quickly and efficiently than traditional banks, giving them an edge in the market.
Neobanks are outperforming legacy banks in Europe
In Europe, neobanks are raising the bar on service and usability. Many neobanks offer intuitive mobile apps that make it easy to open accounts, transfer funds, and manage financial transactions. This convenience has caught the attention of European consumers who are transitioning away from traditional banks in record numbers.
NBFCs are partnering with businesses to help them start their fintech journey
NBFCs are also partnering with small businesses to help them start their fintech journey by offering access to software platforms and financial services, helping businesses become more competitive and efficient. This type of partnership is a win for both NBFCs and businesses, as traditional banking services may not offer the same level of support.
Global digital payments revenue is expected to reach $14.79 trillion by 2027
The rise of non-bank providers is in part due to the growing trend of digital payments. As more consumers shift towards cashless transactions, the global digital payments market is expected to reach nearly $15 trillion by 2027. This shift is pushing traditional banks to adapt to new payment technologies and to rethink their entire business models.
Blockchain technology may offer more convenient, faster, and affordable mobile banking services
Experts believe that blockchain technology, especially Web 3.0, may offer more convenient, faster, and affordable mobile banking services. This technology could potentially revolutionize the way financial services are delivered, making them more secure, accessible, and efficient. Traditional banks must keep up with these technological advancements to remain competitive in the rapidly evolving financial services industry.
Traditional banks need to rearticulate their value proposition and upgrade their technology, data, and customer experience stack
It’s high time that traditional banks rearticulate their value proposition and upgrade their business technology, data, and CX stack. They must integrate digital innovations into their services in order to provide faster and more efficient solutions to customers. By doing so, traditional banks can remain relevant and competitive in the face of non-bank providers.
To continue to compete with non-bank providers, banks must prioritize the retail industry and develop innovative digital platforms to support the entire search, shop, and manage value chain. Retail firms need integrated payment solutions, inventory management systems, and customer relationship management tools to compete effectively. Traditional banks can provide these services to give retailers a competitive edge.
Conclusion
Traditional banks need to evolve their services beyond just being a storage locker.
In conclusion, digital disruptors are changing the face of the financial services industry as we know it. With purposeful strategies and dedication to customer service, non-bank providers are outpacing traditional banks. To remain competitive, traditional banks must rethink their value proposition, upgrade their technology, and prioritize the retail industry. Banks that do not keep up with these changes risk becoming nothing more than storage lockers for their customers’ funds. The time to evolve and adapt is now.
