SCB Partners with KogoPAY to Boost Tourist Payments in Thailand

Siam Commercial Bank (SCB) has joined forces with the fintech innovator KogoPAY to enhance payment convenience for Thailand’s tourists, who are increasingly leaning towards digital transactions over carrying cash. This partnership is a game-changer for travelers who often face the hassle of handling foreign currency and seeking exchange services. By introducing an innovative, cashless payment option, SCB responds to tourist demand for a more streamlined and secure spending method. This strategic move is part of the bank’s commitment to advancing financial technology and improving the overall travel experience in Thailand. As tourism numbers climb, SCB’s initiative with KogoPAY represents a pivotal shift toward accommodating the modern tourist’s preference for quick, cash-free payments, thereby setting a new standard in the travel and financial industries.

Enhancing Digital Payment Experiences

SCB’s collaboration with KogoPAY is pivotal in embracing the shift toward digital transactions among tourists visiting Thailand. The upsurge in QR code payment transactions, particularly a leap of over 60% in 2023, indicates the market’s readiness for expanded digital payment methods. With international tourists exceeding 33 million in 2023, Thailand’s economy benefits greatly from tourism. This partnership is poised to transform the way tourists transact, facilitating a more enjoyable and hassle-free travel experience.

SCB’s Commitment to a Cashless Society

SCB, through its First Executive Vice President, Mr. Thanawatn Kittisuwan, has expressed the bank’s dedication to steering Thailand toward a cashless society. The bank recognizes the importance of accommodating the financial needs of international visitors, many of whom are increasingly reliant on digital transactions. SCB’s initiative with KogoPAY is forecasted to not only benefit tourists but also merchants by providing instant availability of funds from transactions.

Fostering Financial Inclusion

Dr. Narisa Chauvidul-Aw, CEO of KogoPAY Thailand, has highlighted the strategic advantage of this service, particularly in light of the high number of tourists from the UK and Germany. The introduction of the KogoPAY mobile wallet and its QR code payment system signifies a push for financial inclusivity, allowing even small local vendors to benefit from tourism. Patrons from abroad will find it extremely convenient, as the mobile wallet facilitates transactions without the need for currency exchanges or the handling of physical money.

Through this partnership, SCB and KogoPAY are streamlining cross-border payments, a crucial element in creating a more inclusive financial ecosystem. This initiative is not only aimed at improving tourism experiences but is also a progressive move toward reinforcing Thailand’s position as a digitally-advanced economy. It exhibits both entities’ commitment to meeting the evolving needs of consumers and positions Thailand at the forefront of financial innovation in the region.

Explore more

AI Dominated the Retail Customer Experience in 2025

A retrospective analysis of 2025 reveals a retail landscape that underwent a seismic shift, where the steady evolution of customer experience was abruptly overtaken by a technological revolution powered by artificial intelligence. This transformation was not confined to a single sector or channel; it was a comprehensive overhaul that redefined the very nature of the relationship between consumers and brands.

Consumers Now Value Fairness Over Brand Loyalty

Why a Fair Price Now Trumps a Familiar Name In an economic climate defined by persistent inflation and heightened consumer anxiety, the long-standing relationship between brands and their customers is being fundamentally rewritten. The traditional pillars of brand loyalty—heritage, marketing, and perceived quality—are buckling under the weight of financial pressure. A new, more discerning consumer has emerged, one who is

What Replaced ‘The Customer Is Always Right’?

Beneath the hum of fluorescent lights in contact centers and across the polished floors of retail establishments, a quiet but firm rebellion has been dismantling one of the most foundational maxims in business history. For over a century, the phrase “the customer is always right” served as a revolutionary North Star for service-oriented businesses. This once-powerful principle, however, has evolved

AI Elevates the Human Role in Customer Service

The long-promised fusion of artificial intelligence and customer service has moved from a theoretical future to a tangible, operational reality for businesses worldwide, with 2024 marking a definitive period of widespread technological adoption. As organizations navigate this new landscape, they face a central and defining challenge: how to strategically integrate the immense power of advanced technologies like AI while carefully

AI Coding Boom Burdens DevOps With Flawed Code

The Unseen Cost of Accelerated Development The rapid integration of artificial intelligence into software development, heralded as a revolutionary leap in productivity, is paradoxically creating a significant and growing strain on DevOps teams. A global survey by Sonar reveals a striking trend: while developers are embracing AI coding assistants at an unprecedented rate, this adoption is flooding CI/CD pipelines with