In a rapidly changing insurance industry landscape, Velocity Risk Underwriters successfully implemented Guidewire InsuranceNow to meet market demands, facilitate business growth, and deliver enhanced value to its producers, brokers, and customers. This strategic move has allowed the company to adapt quickly to shifting market needs, streamline operations, and drive profitability. The implementation, specifically targeting small commercial lines of business, has yielded significant improvements in efficiency, profitability, and customer satisfaction.
Implementation of InsuranceNow for Small Commercial Lines
Recognizing the need to cater to the evolving needs of its small commercial lines, Velocity Risk Underwriters introduced InsuranceNow into this segment in early 2022. The decision to implement InsuranceNow was driven by a desire to streamline processes, enhance underwriting capabilities, and improve customer experience in this crucial area of the business. By leveraging the advanced features and functionalities of InsuranceNow, Velocity Risk has been able to handle small commercial lines efficiently and effectively, resulting in a more streamlined and seamless workflow.
Improvements in straight-through processing
Since the implementation of InsuranceNow last year, Velocity Risk has witnessed a remarkable increase in its straight-through processing for small commercial lines, soaring from 85% to an impressive 98%. This remarkable achievement has significantly reduced the time and effort required by the company’s staff, enabling them to focus on more complex tasks and provide added value to clients. The streamlined nature of InsuranceNow’s processes has allowed for shorter turnaround times, ensuring prompt and accurate policy issuance.
Impact on profitability
Velocity Risk Underwriters has experienced exponential growth in profitability, doubling its profits over the past two years. This significant achievement can be attributed to the company’s ability to ask the right questions and determine appropriate pricing on accounts, facilitated by the fast turnaround provided by InsuranceNow. With a more streamlined and efficient underwriting process, Velocity Risk has been able to optimize its pricing strategy, maximizing profitability and ensuring long-term sustainability.
Decrease in support tickets
One of the noticeable benefits of implementing InsuranceNow is the significant reduction in support tickets for Velocity Risk Underwriters. Compared to its previous system, the company has witnessed a remarkable 70% decrease in support tickets. This reduction can be attributed to the intuitive and user-friendly nature of InsuranceNow, which has minimized errors and improved overall efficiency. With fewer support tickets, Velocity Risk can allocate resources more strategically, resolving customer inquiries and addressing issues promptly.
Features and Benefits of InsuranceNow
InsuranceNow has emerged as a game-changer for Velocity Risk, providing an end-to-end, all-in-one, cloud-based solution with high-quality and feature-rich capabilities. This comprehensive system aligns perfectly with the company’s growth strategy, enhancing its ability to adapt and respond quickly to market demands. The advanced features offered by InsuranceNow have revolutionized Velocity Risk’s underwriting processes, allowing for greater accuracy, efficiency, and scalability.
Integration and innovation opportunities
By adopting InsuranceNow, Velocity Risk gains access to ongoing technology updates and innovations that further enrich its capabilities. The company can seamlessly integrate the best-in-class insurtech solutions from Guidewire Marketplace and the PartnerConnect ecosystem, boosting its operational efficiency and providing a superior customer experience. This integration ensures that Velocity Risk remains at the forefront of insurance technology advancements, continually enhancing its workflows and offerings.
Successful implementation with Cognizant’s collaboration
The successful implementation of InsuranceNow owes much to the close collaboration between Velocity Risk, Guidewire, and Cognizant, a recognized leader in technology services. Cognizant’s expertise in InsuranceNow, combined with its deep collaboration with Guidewire and Velocity Risk’s internal IT staff, contributed to a seamless implementation project. The collaborative effort ensured that best practices were followed, challenges were effectively addressed, and the system was tailored to meet the specific needs of Velocity Risk. The successful partnership with Cognizant underscores its commitment to supporting mid-market insurers like Velocity Risk on their digital transformation journey.
Cognizant’s Offering for Mid-Market Insurers
Cognizant is excited to offer advisory, consulting, and technology services to mid-market insurers like Velocity Risk as they embark on their digital transformation journey. Recognizing the unique challenges faced by mid-market players, Cognizant aims to provide tailored solutions that enable them to compete in an increasingly digital and competitive landscape. With its extensive industry experience and technological expertise, Cognizant is well-positioned to support Velocity Risk’s growth trajectory in the U.S. and beyond.
A Catalyst for Change in the Specialty Property Market
InsuranceNow, serving as the core platform for Velocity Risk Underwriters, is poised to disrupt the specialty property market. As a leading player in the market, Velocity Risk aims to offer exceptional underwriting results while being the most efficient and cost-effective player in the industry. The implementation of InsuranceNow empowers Velocity Risk to achieve this objective by optimizing operational efficiency, streamlining underwriting processes, and delivering superior customer experiences. With InsuranceNow leading the way, Velocity Risk is primed to shape the specialty property market by setting new industry standards.
Velocity Risk Underwriters’ implementation of Guidewire InsuranceNow has delivered remarkable results, propelling the company’s growth, efficiency, and profitability. Through its adoption of InsuranceNow, Velocity Risk has witnessed significant improvements in straight-through processing, profitability, and reduced support ticket volumes. The comprehensive capabilities and seamless integration opportunities provided by InsuranceNow have empowered Velocity Risk to navigate the evolving insurance landscape more effectively. With the collaboration and support of Cognizant, Velocity Risk is well-positioned to continue its success and drive further transformation in the specialty property market.