Paige Williams, Author at B2Bdaily.com

Customer Experience (CX)

Can AI Enhance Customer Support While Preserving Empathy?

Artificial Intelligence (AI) is significantly transforming customer support, presenting an array of opportunities for enhancing efficiency and scalability. However, despite the technological advancements, a critical challenge remains: how can AI be adapted to preserve the essential human touch of empathy? This quest to integrate AI while maintaining empathetic and personalized customer service necessitates a careful balance between technology and emotional

April 21, 2025

Cyber Security

Chinese UNC5174 Adopts New Tools, C2 Infrastructure for Cyber Attacks

Cybersecurity researchers have uncovered a significant evolution in the tactics of the Chinese threat group UNC5174, which has incorporated a new open-source tool and command-and-control (C2) infrastructure into their malicious operations. The group, known for targeting government institutions and critical infrastructure across Southeast Asia and North America, has expanded its arsenal with a modified version of an open-source remote access

April 21, 2025

Cyber Security

Minnesota Medicaid Dental Practice Data Breach Exposes 135,000

A significant data breach has struck Community Dental Care (CDC), Minnesota’s largest nonprofit Medicaid dental practice, potentially compromising the personal and health information of nearly 135,000 individuals. Uncovered on December 20, 2024, this breach involves a trove of sensitive details, including names, addresses, birthdates, Social Security numbers, and medical records. In the wake of this discovery, CDC is scrambling to

April 21, 2025

Customer Experience (CX)

Enhancing Customer Experience Through Strong Partner Relationships

In today’s competitive business landscape, nurturing robust relationships with channel partners is crucial for enriching the overall customer experience. While many companies have embraced a customer-centric approach to meet growing expectations, they often overlook extending this perspective to their dealings with system integrators, affiliates, and resellers. These partners play a vital role in representing the brand to customers, and when

April 18, 2025

Cyber Security

Medusa Ransomware’s 2025 Surge: Tactics, Targets, and Defense

Medusa ransomware is making headlines again with its increasingly aggressive tactics and methods. Known for its ruthless extortion techniques and expanding affiliate network, Medusa continues to cause significant disruption and financial damage. This article takes a deep dive into its operations, the main factor driving its recent resurgence, its targets, why it’s so dangerous, and the critical strategies organizations must

April 18, 2025

Cyber Security

New Anti-Theft Features in Android and iOS Bolster Phone Security

With the increasing incidence of phone thefts plaguing cities globally, it’s clear that robust technological measures are imperative for safeguarding user data and devices. Mobile phone manufacturers, specifically Apple and Google, have taken significant steps to mitigate this problem through innovative anti-theft features. These enhancements aim to make it exceedingly difficult for criminals to unlock stolen phones, thus devaluing the

April 18, 2025

Cyber Security

Is Your Device at Risk from the Erlang SSH Vulnerability?

A critical security vulnerability has been discovered in the Erlang/Open Telecom Platform (OTP) SSH implementation, arousing significant concern among security professionals and organizations reliant on this technology. Known as CVE-2025-32433, this flaw has garnered a maximum Common Vulnerability Scoring System (CVSS) score of 10.0, unmistakably indicating its severity and potential for exploitation. The vulnerability stems from the improper handling of

April 18, 2025

Cyber Security

Massive Data Breach Exposes 1.6M Patients’ PII and PHI

A significant data security incident has come to light involving Laboratory Services Cooperative (LSC), a non-profit organization providing lab testing services for select Planned Parenthood centers, and has affected approximately 1.6 million individuals. The breach, discovered in October 2024, resulted in unauthorized access to sensitive personal and health data, marking it as one of the major healthcare data exposures of

April 18, 2025

Cyber Security

Future of CVE Program Uncertain Amid Funding and Management Concerns

The Common Vulnerabilities and Exposures (CVE) program, essential in global cybersecurity efforts, faces an uncertain future due to potential funding and management challenges. Managed under a contract between the Cybersecurity and Infrastructure Security Agency (CISA) and the MITRE Corporation, the CVE program has played a critical role in identifying and cataloging vulnerabilities since its inception in 1999. Recent announcements regarding

April 18, 2025

Customer Experience (CX)

How to Transform Customer Experience from Cost Center to Profit Maker?

Improving the customer experience (CX) is essential for businesses looking to shift from merely managing costs to driving revenue, but many face challenges in executing this transformation. Identifying and addressing these challenges is key to turning CX into a revenue-generating asset. Identifying Key Challenges in Current Customer Experience Fragmented Digital and Physical Experiences Current customer expectations position seamless transitions across

April 18, 2025

Customer Experience (CX)

Is Your Business Ready for the Customer Experience Revolution?

As we navigate the ever-evolving business landscape, one paramount question emerges: is your business ready to embrace the revolution in customer experience (CX)? In recent years, CX has evolved from being a niche focus area within marketing or customer service departments to becoming a holistic, organization-wide imperative. The critical importance of transforming how businesses approach CX to maintain competitiveness has

April 18, 2025

Cyber Security

Hertz Data Breach Exposes Customer Information Due to Zero-Day Attack

In a significant and concerning development for both the automotive rental industry and cybersecurity circles, Hertz Corporation experienced a massive data breach that compromised sensitive customer information. The breach resulted from a zero-day vulnerability in Cleo Communications’ file transfer software, which exposed a wide array of personal data belonging to customers and highlighted the risks and growing trend of ransomware

April 18, 2025