Paige Williams

The transformative impact of human-centric artificial intelligence (AI) on customer experience (CX) and loyalty is the focus of Zendesk’s “2025 Customer Experience Trends Report”. This comprehensive study, based on survey data from nearly 5,100 consumers and 5,400 customer service and experience leaders, agents, and technology buyers across 22 countries, highlights a significant shift towards AI-powered personalization and human-like interactions. These

Artificial intelligence (AI) is revolutionizing the customer experience (CX) landscape, offering businesses new ways to enhance customer satisfaction and drive return on investment (ROI). This transformation is primarily achieved through smarter chatbots, proactive insights, and frictionless customer interactions designed to boost loyalty and cut operational costs. However, while the potential of AI in enhancing CX is undeniable, many businesses face

In today’s fast-paced business environment, maintaining a customer-centric approach is essential for fostering loyalty and driving innovation. While the adage "the customer is always right" may not always be accurate, keeping the customer at the heart of business operations is crucial for sustained success and competitiveness. This article explores the importance of customer-centric strategies and how they can enhance customer

The integration of artificial intelligence (AI) in call centers is revolutionizing customer service by streamlining processes and enhancing the quality of interactions. Automation of routine inquiries, real-time insights, and data-driven decision-making are some of the ways AI is transforming traditional call center operations. As AI continues to evolve and permeate the call center industry, it is essential to comprehend its

Imagine reaching out to customer service only to feel your stress levels rise instead of finding relief from your initial problem; this is the reality for many consumers today. A recent survey by Zingly.ai, a digital-first Customer Experience (CX) Center provider, reveals a significant gap between current customer service strategies and consumer expectations, particularly in how these interactions often exacerbate

Focusing on customer care is always important, but there are times when it must be taken to new heights. Businesses must really prioritize customer impact during events like a new product or application launch, system integration, or software update. These “hypercare” periods are designed to resolve any issues quickly and are essential for ensuring high levels of customer satisfaction and