Cybersecurity breaches originating from third-party vendors and partners now constitute a significant portion of overall incidents, with some reports indicating that over 60% of such events are traceable to these external entities. Given the complex web of suppliers, contractors, and service providers that modern organizations rely upon, the task of safeguarding sensitive data becomes increasingly critical for Chief Information Security
The United Nations Office on Drugs and Crime (UNODC) recently highlighted a significant escalation in organized cybercrime activities originating from Southeast Asia. What began as small-scale fraud operations has now evolved into sophisticated, large-scale enterprises managed by cybercrime cartels leveraging cutting-edge technology. This transformation poses a grave threat to global cybersecurity, with these cartels expanding their reach beyond regional confines,
Recent months have seen an alarming uptick in the sophistication and audacity of Fog ransomware attacks, exposing new and unsettling tactics that have kept cybersecurity experts on high alert. Trend Micro revealed that throughout March and early April, new variants of the malware have emerged with ransom notes referencing the U.S. Department of Government Efficiency (DOGE) and even incentivizing insider
The automotive industry is undergoing a profound transformation, propelled by the integration of advanced data analytics, artificial intelligence (AI), and connectivity. Traditional business models are giving way to innovative strategies, fundamentally altering how car brands interact with their customers. This shift is revolutionizing the customer experience, emphasizing personalization, sustainability, and proactive service. The strategic use of data from diverse sources
Omnichannel feedback is transforming the way businesses understand and improve customer experience (CX) by integrating multiple touchpoints for a comprehensive view of the customer journey. Unlike traditional multichannel approaches, omnichannel feedback connects different interactions to reveal deeper insights and facilitate coordinated actions. This holistic perspective not only enables better personalization of services but also drives significant improvements in CX by
A significant security flaw has been brought to light for Samsung Galaxy phone users, exposing their sensitive password data to risk. This issue, discovered through a forum post on Samsung’s U.S. community forum, points to a pressing concern with the clipboard functionality on these devices. Known for retaining copied passwords in plain text indefinitely, this vulnerability presents a significant security
The imperative to protect data has reached new heights in today’s digital era, marked by the continued evolution of cloud computing. As cyber threats grow in complexity and frequency, organizations must constantly enhance their cloud security measures to safeguard sensitive information. This article delves into the most effective strategies and state-of-the-art solutions for securing data within the cloud in 2025.
Bartosz Zochowski, head of loyalty and CRM at Decathlon Poland, elaborates on how mobile apps are enhancing customer loyalty and engagement. Highlighting the strategic use of mobile applications, Zochowski discusses the benefits and challenges of integrating loyalty programs into these platforms. Mobile apps serve as a central hub for loyalty communications, providing a direct and emotionally proximate connection to customers.
Workforce Management (WFM) is a critical aspect of contact centers, directly influencing customer experience (CX). Analyzing this relationship reveals how efficient WFM leads to higher satisfaction for both employees and customers, while poor WFM has detrimental consequences. Ensuring optimal staff deployment and managing resources effectively are vital in creating an environment where both the workforce and customers benefit. The Role
Marketing is undergoing a profound transformation, where traditional metrics such as Return on Ad Spend (ROAS) are increasingly becoming ineffective and costly. This shift comes as consumer trust and engagement evolve significantly, with authentic endorsements now carrying more weight than paid advertisements. The focus is moving towards building strong emotional connections with customers, harnessing the power of brand love to
Artificial Intelligence (AI) is significantly transforming customer support, presenting an array of opportunities for enhancing efficiency and scalability. However, despite the technological advancements, a critical challenge remains: how can AI be adapted to preserve the essential human touch of empathy? This quest to integrate AI while maintaining empathetic and personalized customer service necessitates a careful balance between technology and emotional
Cybersecurity researchers have uncovered a significant evolution in the tactics of the Chinese threat group UNC5174, which has incorporated a new open-source tool and command-and-control (C2) infrastructure into their malicious operations. The group, known for targeting government institutions and critical infrastructure across Southeast Asia and North America, has expanded its arsenal with a modified version of an open-source remote access
