Paige Williams, Author at B2Bdaily.com

AI and ML

Is Your Company Truly Ready for Agentic AI?

The AI Revolution Is Here But Is Your Foundation Solid The widespread integration of agentic Artificial Intelligence across every major Customer Relationship Management platform, from Salesforce to Microsoft, signals a definitive technological arrival, promising autonomous customer interactions and unprecedented operational efficiency. This rapid advancement, however, brings forth a more pressing and uncomfortable question for business leaders: Is your organization truly

December 12, 2025

Cyber Security

Trend Analysis: Software Supply Chain Security

The recent discovery of a sprawling, self-replicating network of over 44,000 malicious spam packages in the npm registry, a campaign aptly dubbed “IndonesianFoods,” has served as a stark reminder of the escalating vulnerabilities within the global software supply chain. In an era where nearly all modern applications are built upon a foundation of open-source components, the integrity of public repositories

December 12, 2025

Cyber Security

Are Flawed Exploits Making React2Shell Worse?

A severe pre-authentication remote code execution vulnerability, now widely known as React2Shell, has sent shockwaves through the cybersecurity community as state-sponsored threat actors began its active exploitation mere days after its public disclosure. The flaw, officially tracked as CVE-2025-55182, impacts specific versions of React Server Components from 19.0.0 to 19.2.0 and carries the highest possible CVSS v3.1 severity score of

December 12, 2025

Cyber Security

Apple Bolsters AirDrop Security With New PIN Feature

Introduction Sharing a file with someone nearby should be simple, yet for years, iPhone users have navigated the awkward choice between restricting AirDrop to known contacts or opening their device to every stranger in the vicinity. With the forthcoming iOS 26.2 update, Apple is introducing a sophisticated solution that promises to enhance both security and convenience in one elegant move.

December 12, 2025

Customer Experience (CX)

Real-Time Intelligence Transforms Customer Conversations

The sheer volume of customer conversations happening every minute across countless digital and voice channels has created a strategic imperative for businesses to listen more effectively than ever before. In an environment where customer expectations for speed, clarity, and personalization are constantly escalating, organizations are discovering that their traditional methods of oversight are no longer sufficient. The long-standing practice of

December 11, 2025

Customer Experience (CX)

How Does Engagement Create Digital-Age Loyalty?

From Transactions to Relationships: The New Loyalty Imperative In a digital marketplace defined by near-infinite choice and minimal friction, traditional customer loyalty—once a reliable metric built on habit, convenience, or simple rewards—has become fragile. Today’s consumers can switch brands with a single click, rendering passive allegiance obsolete. The new currency of customer retention is active engagement: a profound, multifaceted connection

December 11, 2025

Customer Experience (CX)

AI Is the New Operating System for CX

The modern customer journey has evolved into an intricate digital tapestry of interactions, where a single poor experience can sever a relationship that took years to build. In this high-stakes environment, businesses are moving beyond simply managing customer communications; they are now orchestrating entire experiences with a level of intelligence and proactivity that was once the domain of science fiction.

December 11, 2025

AI and ML

Will Your Business Lead the AI Race to 2026?

In a world where artificial intelligence has moved from a futuristic buzzword to a bottom-line reality, few understand the strategic imperatives better than Dominic Jainy. With deep expertise in AI, machine learning, and digital transformation, he has a unique vantage point on how businesses are navigating this seismic shift. In our conversation, we explored the critical theme of timing—how the

December 11, 2025

Cyber Security

China Deploys Steganography for Unseen Cyber Attacks

In the sprawling digital landscape where terabytes of data flow every second, the most dangerous threats are often not the ones that announce themselves with disruptive force, but those meticulously designed to be utterly invisible. Steganography, the ancient art of hiding messages in plain sight, has found new life as a preferred tool for nation-state actors engaged in modern cyber

December 11, 2025

Core HR

Trend Analysis: HR Process Standardization

Imagine sitting in a high-profile industry conference as a question is posed to a panel of distinguished HR leaders: “How do you calculate the return on investment for a training program?” Instead of a unified, clear methodology, the audience receives as many different answers as there are panelists on the stage, leaving the questioner visibly unsatisfied and the broader community

December 11, 2025

Cyber Security

Layered AI Security Architecture – Review

The long-anticipated integration of truly agentic artificial intelligence into mainstream web browsers is no longer a futuristic concept, representing one of the most significant evolutions in user-facing technology since the advent of the graphical interface itself. This review will explore the architecture of Google’s new multi-layered security framework designed for agentic AI within Chrome. The analysis will cover its core

December 11, 2025

Customer Experience (CX)

Trend Analysis: Agentic Customer Experience

By 2026, the battle for customer loyalty will not be won with better apps or friendlier service, but by mastering a new discipline: Agentic Customer Experience. This year marks the critical inflection point where strategic AI implementation separates market leaders from the laggards. We are moving beyond the experimental phase of AI where scattered pilot programs were enough to signal

December 11, 2025