Mobile banking has significantly transformed how consumers interact with financial institutions, offering convenience and accessibility that traditional banking methods cannot match. With the rise of smartphones and the
A significant security vulnerability has been discovered within OpenAI’s ChatGPT application programming interface (API), which could be exploited to launch large-scale distributed denial-of-service (DDoS) attacks on websites. This
The competitive nature of the hospitality sector makes differentiation difficult, but personalization emerges as a transformative strategy capable of driving guest satisfaction and loyalty. Personalized services tailored to
The rapid advancements in artificial intelligence (AI) are significantly transforming the landscape of sales processes and customer engagement, driving the next generation of sales strategies. At the forefront
The digital landscape is witnessing a profound shift with the rise of AI-driven search tools like ChatGPT and Google Gemini, which are transforming the way consumers interact with
In the ever-evolving landscape of cybersecurity, the DoNot Team, an Indian-origin hacking group also referred to as APT-C-35, Origami Elephant, SECTOR02, and Viceroy Tiger, has emerged as a
The European Union’s Digital Operational Resilience Act (DORA) is set to take effect on January 17, 2025, bringing with it a host of stringent cyber resilience requirements for
In a speculative scenario set in 2030, China reacts aggressively to Taiwan’s application for UN recognition as an independent state, leading to a full military invasion and attempts
In the quest to enhance customer experience (CX), many organizations rely heavily on metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
The energy sector currently faces myriad challenges, including rising inflation, environmental concerns, and constraints on customer budgets, coupled with increasing customer expectations for support services. For energy companies
Security vulnerabilities in various tunneling protocols are putting millions of network hosts at risk. This recent discovery, made by a team of researchers in collaboration with KU Leuven
As we anticipate the landscape of customer experience (CX) in 2025, the call center industry stands at the threshold of monumental transformation. This transformation will be driven by
