Cyber Security
The recent spearphishing campaign launched by the APT group Midnight Blizzard (also known as APT29 or Cozy Bear) has targeted thousands of organizations globally, spanning sectors such as
November 1, 2024
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Cyber Security
In today’s rapidly evolving digital landscape, cybersecurity threats have become far more sophisticated and frequent, posing significant challenges for organizations worldwide. The recent spate of data breaches and
November 1, 2024
Cyber Security
Recent discoveries have unveiled a significant vulnerability in widely used AI models like ChatGPT-4o, allowing them to be tricked into generating harmful exploit code. This technique, revealed by
October 31, 2024
Cyber Security
The Opera web browser, known for its wide array of features and customization options, recently faced a critical security challenge that put its users at risk. A significant
October 31, 2024
Cyber Security
The discovery of a critical flaw in the Mallox ransomware might offer relief to victims trying to recover their encrypted files without paying ransom. Mallox, previously known as
October 31, 2024
Customer Experience (CX)
Balancing automation with maintaining human connection can be a challenging task in today’s customer-facing roles. For Customer Success Managers (CSMs) working at Software as a Service (SaaS) companies,
October 30, 2024
Cyber Security
In a rapidly evolving job market where the demand for remote and flexible work is higher than ever, a new breed of scams has emerged that specifically target
October 29, 2024
Customer Experience (CX)
Customer loyalty is paramount for businesses aiming for sustainable growth. Traditional metrics, often focused on singular transactions, fall short in capturing the entirety of customer experiences. Enter Relational
October 29, 2024
Customer Experience (CX)
The significance of holiday gifting in fostering customer engagement and loyalty cannot be overstated. According to the extensively researched survey, a remarkable 65% of loyalty program members expressed
October 29, 2024
Customer Experience (CX)
Generative AI is not just a buzzword in the tech industry; it is a transformative technology that is reshaping the way businesses operate, especially in the B2B space.
October 29, 2024
Customer Experience (CX)
Artificial intelligence (AI) is no longer a futuristic concept; it’s a present-day reality that’s transforming business landscapes, particularly in customer contact centers. The rapid evolution of AI tools
October 29, 2024
Customer Experience (CX)
Understanding consumer shopping behavior can transform your marketing strategy significantly, creating an enhanced customer experience that drives engagement. Recognizing different shopping modes and leveraging them effectively can go
October 29, 2024