Cyber Security
Global accounting and tax advisory firm, Crowe, has become the latest financial services company to be caught up in the Cl0p MOVEit breach. However, thanks to the quick
July 20, 2023
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Customer Experience (CX)
Customer support services play a vital role in the success of any business. They serve as the backbone, ensuring that customers are satisfied, their needs are met, and
July 19, 2023
Cyber Security
In 2014, a group of former Ukrainian Security Service (SBU) officers in Crimea defected and swore allegiance to the Russian FSB. This group, known as Gamaredon, has since
July 19, 2023
Customer Experience (CX)
In today’s digital landscape, simply relying on marketing automation is no longer enough to create meaningful connections with customers. The concept of personalized customer journeys has emerged as
July 19, 2023
Customer Experience (CX)
In today’s competitive business landscape, organizations are recognizing the crucial role of delivering consistent and compelling product experiences across various touchpoints. With the ever-evolving technology and customer expectations,
July 17, 2023
Customer Experience (CX)
In today’s highly competitive market, understanding the customer journey has become paramount for businesses aiming to deliver exceptional experiences. This article explores the significance of customer journey orchestration
July 17, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, customer-centricity has emerged as a crucial factor for sustainable success. By placing the customer at the heart of all organizational efforts, businesses
July 17, 2023
Customer Experience (CX)
Gone are the days when brands solely focused on customer acquisition, neglecting the importance of retaining existing customers. This article explores the rising trend of prioritizing customer retention,
July 17, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, providing exceptional customer service is no longer just a nice-to-have, but a necessity. But what is needed to create magical, above-average experiences
July 14, 2023
Cyber Security
Russia’s invasion of Ukraine on February 24, 2022, was not merely a display of military aggression but also marked the culmination of escalating cyber operations carried out by
July 13, 2023
Customer Experience (CX)
In today’s digital world, social media platforms have become an integral part of our lives, offering connectivity, entertainment, and a sense of belonging. Among the plethora of social
July 12, 2023
Customer Experience (CX)
In today’s digital age, technology has a significant impact on almost every aspect of our lives. We engage with software and applications on a daily basis, ranging from
July 12, 2023