Customer Experience (CX)
Recent Google updates gave business users the ability to filter customer reviews, but unfortunately, it also caused a bug that resulted in the loss of reviews for many
October 18, 2023
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Cyber Security
The threat of online phishing scams continues to rise, with cybercriminals becoming both more frequent and more sophisticated in their fraudulent activities. The Online Authentication Barometer, recently published
October 18, 2023
Customer Experience (CX)
As business owners, one of our greatest leadership challenges is building a positive company culture. This includes creating an environment where employees feel valued, motivated, and engaged. A
October 17, 2023
Customer Experience (CX)
In today’s competitive business landscape, delivering exceptional customer experiences (CX) is no longer an option but a necessity. However, simply discussing and debating CX improvements won’t lead to
October 17, 2023
Customer Experience (CX)
Generative AI, a long-term technological advancement, holds immense potential to revolutionize the way business is conducted. In this article, we explore how AI is enhancing brand interactions, benefiting
October 17, 2023
Customer Experience (CX)
In today’s competitive business landscape, a happy customer is the ultimate goal for any solopreneur. Achieving this goal is intricately tied to providing a remarkable customer experience (CX).
October 17, 2023
Customer Experience (CX)
In today’s competitive business landscape, it is crucial for organizations to understand the diverse personas that comprise their customer base. By gaining insights into the different types of
October 16, 2023
Cyber Security
The zero-day campaign targeting Progress Software’s MOVEit file transfer software in May has unleashed a wave of litigation and governmental investigations, as disclosed in the company’s regulatory filing.
October 16, 2023
Cyber Security
Juniper Networks, a leading provider of networking solutions, has recently released software updates to patch a total of more than 30 vulnerabilities found in its Junos OS and
October 16, 2023
Cyber Security
Cloudflare, an internet infrastructure and cybersecurity company, found itself unexpectedly thrown into the throes of a gargantuan HTTP attack of unprecedented scale. With over 201 million requests per
October 16, 2023
Customer Experience (CX)
In a rapidly evolving business landscape, companies have come to realize the significance of optimizing customer experiences. A study revealed that 80% of companies now spend more to
October 13, 2023
Customer Experience (CX)
Customer experience chatbots have long been hailed as the future of automated customer service. However, these chatbots often fall short of meeting the expectations set by their human
October 12, 2023