Selling complex Business-to-Business (B2B) solutions has always been challenging, but current market conditions have made it even more so. Research from SBI, involving CEOs, reveals that a significant number of these executives (44%) indicate that buyer factors are contributing to commercial inefficiencies. This inefficiency isn’t solely a sales issue but a broader organizational one, as the experiences marketing creates for
The landscape of customer service is on the brink of a significant transformation, driven by rapid advancements in artificial intelligence (AI) and evolving consumer expectations. As we approach 2025, the question arises: will AI completely transform customer service, or will it serve to complement human interaction? Understanding this dynamic is crucial for companies aiming to stay competitive in an increasingly
Operational Technology (OT) and Industrial Control Systems (ICS) are facing escalating threats from sophisticated malware attacks, often targeting engineering workstations that run Siemens and Mitsubishi tools. A recent discovery by researchers at Forescout revealed a new malware, dubbed “Chaya_003,” which specifically aims at Siemens workstations. In another alarming instance, the Ramnit worm successfully infiltrated Mitsubishi’s engineering stations. SANS researchers have
Establishing and maintaining strong customer connections is crucial for small businesses aiming to thrive in 2024. Building meaningful relationships with customers can drive brand loyalty, repeat purchases, and increased profits. This article outlines effective strategies to help small businesses connect with their customers and foster long-lasting relationships. In an era where competition is steep and consumer preferences continuously evolve, understanding
Artificial intelligence (AI) has become a double-edged sword in the digital world, offering remarkable advancements but also equipping cybercriminals with potent tools to enhance their malicious endeavors. One of the latest and most troubling trends in the realm of cybercrime is the sophisticated use of AI in malvertising campaigns, particularly on prominent platforms like Google Ads. These new-age techniques enable
In a significant event that underscores the growing emphasis on digital privacy, Meta, formerly known as Facebook, was slapped with a hefty €251 million ($263 million) fine by the European Union’s top data privacy regulator, the Irish Data Protection Commission (DPC). The fine, officially announced on December 17, 2024, was the outcome of a data breach that occurred in 2018,
In the constantly evolving landscape of cybersecurity, businesses must stay ahead of threats by leveraging every tool at their disposal. Traditionally, threat feeds have been a vital component in the arsenal of cybersecurity measures. These feeds compile lists of known malicious domains, IP addresses, and file signatures, allowing security experts to track and avoid these dangers. However, as attacks become
Customer journey orchestration is a powerful strategy for enhancing the contact center experience. By strategically managing and optimizing a customer’s end-to-end experience across various touchpoints and channels, businesses can deliver personalized, seamless, and consistent interactions that cater to individual needs and preferences. This article delves into the critical elements, benefits, and challenges of implementing journey orchestration within a contact center
In today’s technology-driven world, companies are constantly seeking competitive advantages beyond speed, efficiency, and automation. One pivotal strategy that has emerged is leveraging emotional intelligence (EI) to transform customer service and overall customer experience (CX). This focus on empathy, emotional awareness, and personalized engagement is reshaping customer relationships and driving significant improvements in customer satisfaction, brand loyalty, and business performance.
In today’s competitive business landscape, the importance of customer experience (CX) cannot be overstated, as it has become a pivotal factor in determining organizational success. Companies face an intricate challenge in delivering a consistent, end-to-end customer experience due to varied touchpoints, non-linear journeys, and ever-changing customer preferences. This is where customer journey orchestration comes into play as a critical strategy
In today’s increasingly competitive market, businesses need to harness the power of customer intelligence (CI) to stay ahead. This means not only collecting customer data but also analyzing and leveraging it to make informed decisions and personalize interactions. By tapping into customer intelligence, companies can enhance customer satisfaction, boost sales, and ultimately drive business growth. This article examines the critical
BeyondTrust has recently disclosed a serious security vulnerability in its Privileged Remote Access (PRA) and Remote Support (RS) products. This flaw, identified as CVE-2024-12356 and given a CVSS score of 9.8, allows attackers to inject arbitrary commands, potentially leading to unauthorized execution of commands on target systems. With such severe implications, it highlights the necessity for immediate attention and remediation.
