Cyber Security
Japanese electronics manufacturer Casio recently announced that it has suffered a significant data breach, which has exposed the personal information of its customers across 150 countries and regions.
October 26, 2023
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Customer Experience (CX)
In today’s competitive business landscape, delivering exceptional customer experiences is crucial. True customer experience excellence goes beyond meeting expectations—it requires a delicate balance between data-driven strategies and a
October 25, 2023
Customer Experience (CX)
Automation has become a fundamental component of modern business strategies, particularly in enhancing customer experience (CX). In this article, we will explore the various aspects of automation and
October 25, 2023
Customer Experience (CX)
Understanding Changes in Customer Decisions: Navigating Mindsets, Journeys, and Resource Constraints
Customers changing their minds is a common occurrence in the world of business and marketing. However, understanding the underlying reasons behind this phenomenon is crucial for companies to
October 25, 2023
Cyber Security
In a significant stride against cybercrime, global law enforcers have made remarkable progress in dismantling the operations of the notorious Ragnar Locker ransomware group. Through a collaborative effort
October 25, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, companies are constantly seeking ways to differentiate themselves and stand out amidst the noise. One surefire way to accomplish this is by
October 24, 2023
Cyber Security
Spanish authorities have made a significant breakthrough in the fight against cybercrime, arresting more than two dozen members of a sophisticated cybercrime group. This group, operating out of
October 24, 2023
Cyber Security
The cybercrime landscape in Vietnam has been witnessing a surge in malicious activities, with the digital marketing sector becoming a prime target for cybercriminals. In a concerning development,
October 24, 2023
Customer Experience (CX)
Customer service plays a pivotal role in the success of any business, with the ability to both attract and retain customers. In today’s highly competitive market, providing exceptional
October 23, 2023
Customer Experience (CX)
The integration of artificial intelligence (AI) in the shopping experience has become increasingly important as technology continues to advance. A recent study conducted across five different countries, namely
October 23, 2023
Cyber Security
In a significant cyber espionage operation, the Iran-linked hacking group known as Crambus infiltrated a Middle Eastern government’s network for an extended period. Crambus, also tracked by cybersecurity
October 23, 2023
Cyber Security
In a concerning development, Okta, a leading identity management company, has warned its customers that hackers have successfully breached its support case management system, compromising sensitive data that
October 23, 2023