Cyber Security
The cybersecurity arena faces renewed scrutiny as Fortinet, a key player, announces a severe flaw in its systems identified as CVE-2024-21762. This vulnerability opens the door to potential
February 12, 2024
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Customer Experience (CX)
In today’s business world, customer training stands out as a key differentiator for companies aiming to thrive. Firms recognize the substantial benefits of equipping customers with knowledge about
February 9, 2024
Customer Experience (CX)
AI is revolutionizing customer service in insurance for both the company and policyholders. The industry is witnessing a shift toward omnichannel customer experiences, integrating various communication platforms to
February 9, 2024
Cyber Security
HopSkipDrive, a service providing secure transportation for kids and the elderly, has confirmed a serious data breach affecting around 155,394 individuals. In late May 2023, hackers exploited a
February 9, 2024
Cyber Security
Recent cybersecurity reports highlight a worrying trend in the digital threat landscape: Malware-as-a-Service (MaaS) is on the rise. This trend is not just about the frequency of attacks
February 8, 2024
Cyber Security
The security infrastructure of Ivanti is under significant strain due to a pair of critical vulnerabilities impacting its Connect Secure and Policy Secure solutions. The more severe of
February 8, 2024
Customer Experience (CX)
In today’s competitive market, a stellar customer experience is essential for business growth, and experience maps are invaluable tools in this endeavor. These maps offer a comprehensive view
February 8, 2024
Cyber Security
A hacker known as “Tamagotchi” has reportedly breached law enforcement systems critical to cryptocurrency exchanges, gaining access to Kodex—a key system for handling law enforcement subpoenas for companies
February 7, 2024
Cyber Security
The Dutch intelligence services have exposed a sophisticated cyber espionage operation, masterminded by Chinese hackers using the formidable Coat-hanger malware. This cunning attack was aimed at the very
February 7, 2024
Cyber Security
The cybersecurity landscape is facing a new challenge with the advent of “Commando Cat” malware, which targets Docker, a key technology for modern app deployments. Due to its
February 7, 2024
Customer Experience (CX)
In today’s digital landscape, consumer data is a vital asset for businesses, offering insights to fuel corporate strategies. However, the accumulation of this data also raises significant privacy
February 7, 2024
Cyber Security
APT28, a cyber-espionage group with alleged ties to Russian military intelligence, is launching sophisticated attacks in Europe and the Caucasus using compromised routers, specifically targeting Ubiquiti devices. These
February 6, 2024