Cyber Security
Zoom has enhanced its platform’s security by fixing several major vulnerabilities. One notable fix addressed CVE-2023-24691, with a high-risk score of 9.6, which primarily affected the Windows Zoom
February 20, 2024
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Cyber Security
Cybersecurity threats continue to evolve, and YouTube, a powerhouse in video content, has not been spared. Attackers are now harnessing the platform to disseminate malware aimed at stealing
February 20, 2024
Customer Experience (CX)
The retail landscape is swiftly changing, with companies striving to stay ahead. A key trend is the rise of subscription-based loyalty programs, revolutionizing customer engagement. This approach blends
February 19, 2024
Customer Experience (CX)
The digital domain’s swift evolution is pushing customer support expectations to new heights, demanding instantaneous and individualized attention. ChatGPT, leveraging AI, stands at the forefront of this revolution
February 19, 2024
Cyber Security
Security experts are warning about GoldPickaxe, a new Trojan from the Chinese cybercrime group GoldFactory. It targets smartphone users, stealing their facial biometric data to create deepfake videos
February 19, 2024
Cyber Security
In the ever-evolving cybersecurity landscape, cybercriminals continually refine their strategies, often revitalizing old threats with new capabilities. A striking example of this trend is the recent comeback of
February 19, 2024
Customer Experience (CX)
In today’s landscape, businesses recognize that excellent customer experience (CX) isn’t just a perk—it’s crucial for standing out and fostering customer loyalty as interactions shift increasingly online. Yet,
February 19, 2024
Customer Experience (CX)
Customer Experience Management (CXM) is being revolutionized through the power of Generative AI (GenAI). This cutting-edge technology is propelling companies into a new age of personalized customer engagement.
February 16, 2024
Customer Experience (CX)
The landscape of customer experience (CX) is transforming with the evolution of artificial intelligence (AI). Modern businesses are embracing the challenge to provide increasingly personalized and efficient interactions.
February 16, 2024
Customer Experience (CX)
In today’s customer-centric business landscape, organizations are replacing intuition with intelligence – predictive analytics takes the helm where traditional feedback collection once stood. No longer do companies rely
February 16, 2024
Cyber Security
Southern Water has been thrust into the spotlight following a severe cyberattack that left about 460,000 customers’ personal data at risk. As the service provider for 4.6 million
February 16, 2024
Customer Experience (CX)
In the modern market, exceptional customer service can differentiate a business and propel it to success. Emotional intelligence (EQ) has become crucial in cultivating lasting customer relationships that
February 15, 2024