Chinese-speaking hackers linked to criminal activity have intensified their efforts to target compatriots with malware, raising concerns about the rising threat of Chinese criminal hacking. Proofpoint researchers have
In a move to revolutionize its IT platforms and elevate the customer experience, The Very Group has expanded its partnership with infrastructure provider Kyndryl. This strategic collaboration aims
In today’s competitive business landscape, organizations are constantly seeking ways to reduce costs while maintaining optimal customer service levels. The challenge lies in finding methods that drive efficiency
In the world of software development, bugs are an inevitable part of the process. No matter how meticulously a system is designed, there is always the potential for
An excellent customer experience is the cornerstone of a successful business. It not only shapes how customers perceive a brand but also influences their loyalty and likelihood of
In the ever-evolving field of healthcare, technological advancements have paved the way for innovative solutions that aim to improve patient care and streamline medical processes. One such groundbreaking
Artificial Intelligence (AI) has emerged as a powerful tool in enhancing customer experience. With its ability to process vast amounts of data and execute complex tasks, AI offers
In an increasingly digital world, the presence of machine customers in contact centers is growing at an unprecedented rate. By 2026, it is predicted that 1 in 5
In the evolving landscape of B2B marketing, Account-Based Marketing (ABM) has emerged as a go-to strategy for targeting high-value accounts and driving personalized engagements. ABM takes a focused
The lifeblood of any business is its customers. Customer acquisition refers to the process of attracting and converting potential customers to buy your products or services. Before diving
The customer experience (CX) has become a crucial aspect of business success, with organizations emphasizing the need to deliver superior service and satisfaction. In this article, we delve
In an ever-evolving digital landscape, cyber threats have become a pressing concern for nations worldwide. Recognizing the need for adaptability and increased collective resilience, the 2023 Cyber Strategy
