Customer Experience (CX)
British consumers are increasingly turning to loyalty programs, with a staggering 91% now actively participating in such schemes. The recent research by the Gift Card and Voucher Association
July 3, 2024
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Cyber Security
The recent ransomware attack on Infosys McCamish Systems (IMS) has left a significant impact, compromising the personal information of over six million customers. This incident not only highlights
July 3, 2024
Customer Experience (CX)
The COVID-19 pandemic significantly accelerated digital transformation across numerous industries, including customer experience (CX). Companies worldwide adopted new technologies and systems to cater to the sudden demand for
July 2, 2024
Customer Experience (CX)
The rapidly evolving landscape of online retail has made customer loyalty more important than ever. With the influx of new technologies and shifting consumer behaviors, brands need to
July 2, 2024
Cyber Security
Australia’s Federal Police have successfully halted a sophisticated cybercrime operation targeting unsuspecting airport passengers. The arrest of a 42-year-old Australian resident, caught setting up fake Wi-Fi access points,
July 2, 2024
Customer Experience (CX)
Understanding your customers’ needs and expectations is crucial in creating marketing strategies that resonate and drive brand growth. In fact, 73% of consumers globally anticipate that companies will
July 1, 2024
Cyber Security
TeamViewer, a leader in remote access and support software, faced a notable cybersecurity threat when it was targeted by Midnight Blizzard, a notorious Russian state-affiliated Advanced Persistent Threat
July 1, 2024
Cyber Security
In recent years, credential stuffing has emerged as one of the most pervasive cybersecurity threats, posing serious risks to both individuals and organizations. This malicious tactic involves using
July 1, 2024
Customer Experience (CX)
Alorica Inc., a global leader in customer experience (CX), has recently been awarded the 2024 Best AI-based Solution for Customer Service by AI Breakthrough, a prestigious accolade that
June 27, 2024
Customer Experience (CX)
Talkdesk, Inc., a well-regarded provider of AI-powered customer experience (CX) technology, has recently been recognized as a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software
June 27, 2024
Customer Experience (CX)
Modern contact centers are at the forefront of providing exceptional customer experiences (CX) while ensuring that their employees’ experiences (EX) are equally fulfilling. The interaction between CX and
June 27, 2024
Customer Experience (CX)
In today’s rapidly evolving market, customer experience (CX) has become a critical differentiator for brands looking to win and retain customers. Despite the myriad of engagement approaches available,
June 25, 2024