Cyber Security
The discovery of a typosquatting npm package hiding a full-service Discord remote access Trojan (RAT) has raised concerns about the vulnerability of open-source software supply chains. The malware,
October 5, 2023
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Cyber Security
In a shocking revelation, revenue cycle management vendor Arietis Health has notified patients from 55 healthcare practices across several states that their sensitive health and personal information may
October 5, 2023
Customer Experience (CX)
In today’s digital era, where consumers can effortlessly add products to their carts with a simple click from the comfort of their living rooms, businesses need to adapt
October 5, 2023
Customer Experience (CX)
In a rapidly changing marketing landscape, consumer segmentation has long been a cornerstone of effective targeting. However, a recent survey reveals that a significant majority of UK marketers
October 5, 2023
Customer Experience (CX)
In today’s competitive business landscape, companies are constantly seeking ways to stand out and attract and retain customers. One strategy that has proven to be highly effective is
October 4, 2023
Customer Experience (CX)
In today’s fast-paced world, the customer service industry faces the challenge of achieving goals with a smaller workforce in less time. Fortunately, the advent of intelligent automation, encompassing
October 4, 2023
Cyber Security
The rapid advancement of technology and increasing reliance on interconnected systems have made critical infrastructure more vulnerable to cyberattacks. The consequences of these attacks are alarming, with damages
October 4, 2023
Cyber Security
Limited Exploitation of Maximum-Severity Flaw in WS_FTP Server Raises Urgency for Immediate Patching
Following Progress Software’s recent disclosure of a maximum-severity vulnerability in its WS_FTP Server file transfer product, there have been limited observed attacks targeting the flaw. Although the current
October 4, 2023
Customer Experience (CX)
In today’s competitive landscape, businesses that find success are the ones that truly prioritize their customers’ needs. By ensuring that customer satisfaction and expectations are at the forefront
October 3, 2023
Cyber Security
The official website of the UK royal family faced a significant cyber threat on the morning of Sunday, October 1, as pro-Russian hacktivists launched a distributed denial-of-service (DDoS)
October 3, 2023
Customer Experience (CX)
In today’s rapidly evolving digital landscape, businesses must embrace digital transformation to stay competitive. However, many companies neglect to consider the most vital component of this process: the
October 2, 2023
Cyber Security
AWS (Amazon Web Services) has unveiled MadPot, an internal threat intelligence decoy system designed to trap malicious activity, including nation-state-backed Advanced Persistent Threats (APTs) like Volt Typhoon and
October 2, 2023