Paige Williams, Author at B2Bdaily.com

Cyber Security

Is Apache Tomcat Vulnerability Putting Servers at Risk?

A critical vulnerability, CVE-2025-24813, in Apache Tomcat has recently emerged, presenting significant security risks for servers deploying this widely-used Java-based web application server. The flaw allows unauthenticated remote code execution, primarily under particular server configurations, and its impact has been exacerbated by the release of proof-of-concept exploit code. Following this development, security experts have noted an uptick in exploitation efforts

June 2, 2025

Customer Experience (CX)

Is AI Enough to Revolutionize Customer Experience?

As the world of customer service continually evolves, the incorporation of artificial intelligence (AI) into contact centers has profoundly changed how businesses interact with consumers. Recent insights from the Five9 2025 Business Leaders Customer Experience Report reveal a complex relationship between AI adoption and customer satisfaction. This report indicates that while a substantial 81% of companies have integrated AI into

May 30, 2025

Customer Experience (CX)

Is Operational Efficiency the Key to Retail CX Success?

In the rapidly evolving retail landscape, the driving force behind noteworthy customer experiences is increasingly linked to operational efficiency. Traditionally, customer experience (CX) advancements were synonymous with visually engaging technologies, such as magic mirrors and augmented reality displays. However, the emphasis has shifted towards subtle yet impactful operational solutions that streamline the behind-the-scenes workings of retail spaces. Businesses now focus

May 30, 2025

Customer Experience (CX)

Is Time to First Value Key to Customer Retention?

In today’s fast-paced world, customers demand instant results and tangible benefits from their purchases more than ever before. This expectation challenges businesses to deliver meaningful outcomes shortly after a customer has made a commitment, whether financial or time-based. Among several metrics that gauge customer satisfaction, Time to First Value (TTFV) emerges as a crucial indicator of business success, especially regarding

May 30, 2025

Customer Experience (CX)

How Will Invoca’s AI Acquisition Transform Customer Experiences?

In the current year of 2025, organizations face the challenge of maintaining a competitive advantage by effectively integrating AI technologies with customer experience strategies. Invoca’s decision to acquire Symbl.ai demonstrates a deliberate approach to enhancing their revenue execution platform by introducing advanced AI capabilities. This strategic move is aimed at refining consumer interactions across various channels, including voice, video, and

May 30, 2025

Cyber Security

Is Cybercrime Hiding Behind Popular AI Platforms Now?

The exponential growth of artificial intelligence platforms has led to unexpected challenges, particularly in cybersecurity. Recently, a nefarious cybercriminal campaign has surfaced, exploiting the popularity of Kling AI, a media platform, to disperse malicious software. The operation, identified by Check Point Research, manipulates Kling AI’s expanding user community—reported to be 6 million strong—to execute its deceit. Counterfeit Facebook advertisements and

May 30, 2025

Customer Experience (CX)

Is Customer Experience Key to Building a Visionary Brand?

In today’s competitive market, the distinction between visionary, premium, and follower brands largely hinges on the emphasis placed on customer experience (CX). Far from merely being a business expense or a basic service requirement, CX drives brand perception and adds tangible value. It is often the factor that can either make a brand stand out or leave it overshadowed in

May 29, 2025

Customer Experience (CX)

How Is AI Transforming the Shopping Experience?

The digital age has ushered in a profound transformation of how consumers engage with their favorite brands, leveraging artificial intelligence (AI) to redefine the shopping experience. The retail industry is constantly adapting, shifting focus to develop AI agents that promise convenience, efficiency, and personalization. This evolution resonates with a significant challenge for businesses: how to harness AI’s potential to improve

May 29, 2025

Customer Experience (CX)

Enhancing Customer Experience with Generative AI Insights

Generative AI (GenAI) has rapidly become a transformative force, reshaping how businesses engage with their customers. As companies strive to deliver exceptional customer experiences, AI’s role in this evolution has shifted from a luxury to a necessity. The deployment of GenAI allows brands to foster personalized interactions and tailor their services to meet individual customer needs more effectively. This approach

May 29, 2025

Customer Experience (CX)

AI Revolutionizes Tele-net’s Customer Service Quality Management

The shift from random call sampling to a complete review of customer interactions marks a pivotal change in Tele-net’s quality assurance practices. This strategic move not only ensures more consistent service but also significantly boosts the level of accountability within the customer service team. By analyzing every recorded call, AI can highlight patterns in interactions that may require additional attention,

May 29, 2025

B2B Marketing

RevRag.AI: Transforming B2B Sales Through AI Innovation

In an era where digital transformation significantly changes how businesses function, the B2B sales domain is undergoing a fundamental shift driven by artificial intelligence. This transition is exemplified by startups like RevRag.AI, an innovative company based in Bengaluru, which is pioneering the use of AI solutions to reshape traditional B2B sales processes. This company provides a sophisticated suite of AI-driven

May 29, 2025

Customer Experience (CX)

Is the Gig Model the Future of Customer Service?

In a rapidly evolving employment landscape where adaptability reigns supreme, customer service roles are encountering a profound shift. The onset of the COVID-19 pandemic catalyzed a reevaluation of conventional work paradigms. This era, marked by a reliance on remote methods, has highlighted an emerging preference for flexibility. As post-pandemic norms recalibrate, the gig model—once regarded as a fringe option—is gaining

May 29, 2025