In today’s highly competitive business landscape, understanding and meeting customer expectations is crucial for success. The Voice of Customer (VoC) methodology provides a strategic approach that captures and
In today’s hypercompetitive business landscape, companies are increasingly recognizing the importance of investing in AI-driven marketing and customer experience (CX). These investments have proven to be highly beneficial
Since May 2023, the internet landscape has witnessed an alarming surge in the number of websites hosting fabricated and misleading articles, all with one common trait – they
In recent times, cybercriminals have been quick to capitalize on the initial activity surrounding a critical Apache Struts bug, leading to a surge in exploitation attempts. The Apache
As technology continues to evolve, so do the threats that loom over our digital landscapes. In recent months, Microsoft’s popular email client, Outlook, has faced a barrage of
In today’s rapidly evolving business landscape, staying ahead of the curve hinges on an organization’s ability to listen and adapt to its customers’ needs. Understanding and valuing customer
The US Cybersecurity and Infrastructure Security Agency (CISA) recently conducted an assessment at the request of an unnamed healthcare and public health (HPH) sector organization that used on-premises
In today’s rapidly evolving business landscape, customer experience (CX) has become a critical differentiator. To meet the ever-increasing expectations of customers, businesses must adapt and constantly evolve. The
Customer service and customer experience (CX) are critical factors that go beyond the mere act of selling products or services. They encompass every interaction a customer has with
In today’s rapidly evolving business landscape, staying ahead of the competition requires organizations to be agile and adaptable. Embracing a composable development approach can give businesses the edge
The owner of major apparel and footwear brands, VF Corp, recently fell victim to a ransomware attack, which has resulted in the theft of sensitive corporate and personal
The cybersecurity community is grappling with a critical vulnerability that has recently plagued Apache Struts 2, a popular open-source web application framework. Designated as CVE-2023-50164, this remote code
