Customer Experience (CX)
In today’s highly competitive business landscape, companies are constantly seeking ways to differentiate themselves and stand out amidst the noise. One surefire way to accomplish this is by
October 24, 2023
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Cyber Security
Spanish authorities have made a significant breakthrough in the fight against cybercrime, arresting more than two dozen members of a sophisticated cybercrime group. This group, operating out of
October 24, 2023
Cyber Security
The cybercrime landscape in Vietnam has been witnessing a surge in malicious activities, with the digital marketing sector becoming a prime target for cybercriminals. In a concerning development,
October 24, 2023
Customer Experience (CX)
Customer service plays a pivotal role in the success of any business, with the ability to both attract and retain customers. In today’s highly competitive market, providing exceptional
October 23, 2023
Customer Experience (CX)
The integration of artificial intelligence (AI) in the shopping experience has become increasingly important as technology continues to advance. A recent study conducted across five different countries, namely
October 23, 2023
Cyber Security
In a significant cyber espionage operation, the Iran-linked hacking group known as Crambus infiltrated a Middle Eastern government’s network for an extended period. Crambus, also tracked by cybersecurity
October 23, 2023
Cyber Security
In a concerning development, Okta, a leading identity management company, has warned its customers that hackers have successfully breached its support case management system, compromising sensitive data that
October 23, 2023
Cyber Security
A coordinated international law enforcement action has achieved a significant milestone in the ongoing war against ransomware attacks. By taking down the dark web site used by the
October 23, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, delivering exceptional customer experiences has become crucial for companies looking to stand out from the crowd. The ability to create meaningful connections,
October 20, 2023
Customer Experience (CX)
In today’s fast-paced business environment, contact centers play a crucial role in delivering exceptional customer service. To stay competitive and meet customer expectations, organizations are turning to automation
October 20, 2023
Cyber Security
In a concerning development, security researchers at Mandiant have revealed that simply patching a critical vulnerability in Citrix NetScaler products may not be enough to mitigate the risk.
October 20, 2023
Customer Experience (CX)
In today’s competitive business landscape, organizations across various industries have recognized the significance of investing in exceptional customer experience (CX). While many organizations allocate resources to ensure a
October 20, 2023