Victoria’s Secret, the renowned lingerie brand, has partnered with Google Cloud to enhance its online customer experience through the power of artificial intelligence (AI) and generative AI technology.
In the face of challenging macroeconomic conditions, the contact center-as-a-service (CCaaS) market continues to thrive. This cloud-based solution has gained significant traction offering companies greater flexibility, scalability, and
Software maker Adobe has recently issued a set of patches to address a series of security vulnerabilities identified in their Substance 3D Stager product. These vulnerabilities have the
In the digital age, online shopping has become a fundamental part of consumer behavior. However, one lingering concern has plagued the minds of shoppers—the prevalence of fake reviews.
In today’s highly competitive business landscape, understanding and meeting customer expectations are fundamental for sustainable success. That’s where customer journey maps come into play, enabling companies to gain
In today’s digital landscape, online fraudsters have abandoned their traditional tactics and armed themselves with advanced technology. The rise of generative AI and machines has empowered these fraudsters
The past couple of years have presented significant challenges for CX professionals, with the pandemic throwing an epic curveball at experience design and delivery. Budget constraints have further
Artificial intelligence (AI) systems have revolutionized various industries, but they are not immune to attacks and malfunctions. Attackers can deliberately trick or “poison” AI, leading to severe failures.
In the competitive landscape of today’s business world, customer satisfaction is not just a nice-to-have; it is a crucial factor that can make or break a company’s success.
In today’s competitive business landscape, the success and growth of any organization heavily depends on how satisfied and loyal their customers are. By prioritizing customer satisfaction, businesses not
In today’s data-driven world, customer insights have become invaluable for businesses to gain a competitive edge. Understanding and interpreting customer data, behaviors, and feedback is essential for driving
In a groundbreaking case that challenges the conventional understanding of cyber and kinetic warfare, pharmaceutical giant Merck has reached a significant settlement with its insurers in relation to
