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Home | Authors | Paige Williams
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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
Patch Urgently: VMware Tools Vulnerability Exposes VM Risks
Cyber Security
Patch Urgently: VMware Tools Vulnerability Exposes VM Risks

In a rapidly evolving tech landscape, a recent VMware Tools vulnerability affecting both Windows and Linux versions has raised significant security concerns. Designated as CVE-2025-22247, this flaw enables attackers, even those with restricted privileges, to manipulate files within virtual machines, effectively compromising their security. Such vulnerabilities highlight weaknesses in virtualization environments and heighten the risks of insecure operations through substantial

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May 13, 2025
Ransomware Targets CPUs: A Dire New Cybersecurity Threat
Cyber Security
Ransomware Targets CPUs: A Dire New Cybersecurity Threat

The landscape of cybersecurity evolves at a breakneck pace, and now, a critical advancement has thrust traditional defenses into disarray. Ransomware can now install directly onto CPUs, thereby sidestepping software-level defenses entirely and creating a profoundly unsettling challenge for IT professionals. A particular breakthrough came from security researcher Christiaan Beek, who demonstrated this capability by exploiting a flaw in AMD’s

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May 13, 2025
Can We Secure IoT Devices Before Cybercriminals Exploit Them?
Cyber Security
Can We Secure IoT Devices Before Cybercriminals Exploit Them?

The proliferation of Internet of Things (IoT) devices has reshaped daily lives, providing increased convenience and connectivity. These smart devices, ranging from household appliances and wearable gadgets to industrial machines, share data seamlessly, creating an interconnected world. However, this remarkable growth comes with significant security risks. Many IoT devices lack robust security features, rendering them susceptible to exploitation by cybercriminals.

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May 13, 2025
Massive IoT Botnet Dismantled by U.S. and Dutch Authorities
Cyber Security
Massive IoT Botnet Dismantled by U.S. and Dutch Authorities

In a major stride toward enhancing global cybersecurity, a coordinated effort by U.S. and Dutch authorities has led to the dismantling of a significant proxy botnet. This nefarious network was powered by thousands of compromised Internet of Things (IoT) and end-of-life (EoL) devices exploited by cybercriminals for illicit gain. This case not only sheds light on the innovative tactics employed

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May 12, 2025
AI Revolutionizes Cybersecurity Amid Personal Data Threats
Cyber Security
AI Revolutionizes Cybersecurity Amid Personal Data Threats

In the rapidly changing landscape of cybersecurity, the once broad-spectrum realm of generalized scams is quickly evolving into a more complex domain dominated by personalized, targeted threats. This transformation is largely driven by the unprecedented availability of personal data on digital platforms, which offers cybercriminals an invaluable resource for customizing their attacks with remarkable precision. As cyber threats become intricately

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May 12, 2025
Aligning Brand And CX for Sustainable Business Growth
Customer Experience (CX)
Aligning Brand And CX for Sustainable Business Growth

In the current dynamic business environment, aligning brand and customer experience (CX) strategies has emerged as a crucial driver for sustainable growth. Despite significant financial commitments to enhance CX, a global trend of declining scores highlights a persistent struggle for companies to meet consumer demands effectively. This scenario necessitates a cohesive strategy where brand development and CX are not treated

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May 12, 2025
Boost Business Growth with Customer Survey Tools
Customer Experience (CX)
Boost Business Growth with Customer Survey Tools

In today’s dynamic business landscape, understanding what customers genuinely think and feel about products and services can provide significant advantages to companies aiming for growth. Customer survey tools have emerged as pivotal instruments that businesses leverage to collect direct feedback from their consumers, providing a window into their thoughts, perceptions, and expectations. By tapping into this invaluable resource, enterprises can

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May 12, 2025
Will AI-Driven CX Unlock $860 Billion in Revenue?
Customer Experience (CX)
Will AI-Driven CX Unlock $860 Billion in Revenue?

The digital transformation has reached a pivotal moment, revealing the immense potential for artificial intelligence to redefine customer experience. A report by Qualtrics has projected that by optimizing the customer experience through AI, businesses could unlock a staggering $860 billion in revenue. This substantial figure is derived from both cost savings and revenue growth opportunities, with $420 billion identified in

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May 12, 2025
Will Google’s Gemini Nano Transform Online Security?
Cyber Security
Will Google’s Gemini Nano Transform Online Security?

The surge in online scams has triggered a pressing demand for enhanced security measures, notably within web browsers that serve as primary platforms for internet access. Google’s recent endeavor in integrating its on-device AI language model, Gemini Nano, into the Chrome browser exemplifies a strategic move to bolster its Safe Browsing feature. This model specifically targets the browser’s Enhanced Protection

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May 12, 2025
Generative AI Redefines Cybersecurity: Urgent Challenges Ahead
Cyber Security
Generative AI Redefines Cybersecurity: Urgent Challenges Ahead

In today’s rapidly evolving digital landscape, the integration of generative AI into cybersecurity strategies has become a pivotal development. Generative AI, with its ability to mimic human-like creativity and problem-solving, presents both unparalleled opportunities and daunting challenges for Security Operations Center (SOC) teams worldwide. The article delves into a hypothetical yet compelling scenario of a cyber incident occurring at 2:13

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May 12, 2025
Why Are Chinese Hackers Targeting Japan With CoGUI?
Cyber Security
Why Are Chinese Hackers Targeting Japan With CoGUI?

Cybersecurity specialists have recently flagged an unsettling trend: Chinese hackers deploying a formidable phishing tool known as CoGUI. This has raised alarms in Japan as it becomes the main target of this sophisticated phishing-as-a-service (PhaaS) approach. The ability to execute mass phishing campaigns has transformed the digital landscape, making cyber threats more accessible to malicious actors than ever before. Alongside

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May 9, 2025
Outsourcing Customer Service in 2025: Costs and Strategies
Customer Experience (CX)
Outsourcing Customer Service in 2025: Costs and Strategies

In the current landscape of global business practices, outsourcing customer service has become a prominent strategy for companies aiming to optimize expenses while maintaining high-quality support. As organizations strive for a competitive edge, the decision to outsource hinges largely on balancing cost against service excellence. Companies typically evaluate potential outsourcing partners by considering reputation, technological capabilities, and cost efficiency. However,

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May 9, 2025