Customer Experience (CX)
Contact centers play a crucial role in shaping customer experiences. The root of positive experiences for many customers derives from interactions with the contact center. Whether it’s a
December 6, 2023
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Cyber Security
Since its emergence in July 2023, the cross-platform botnet known as P2Pinfect has been making headlines due to its rapid expansion. Now, this notorious Rust-based malware has taken
December 6, 2023
Cyber Security
Booking.com, one of the largest online travel agencies globally, is facing a growing problem as scammers target its customers. Despite Booking.com’s claims of having secure systems in place,
December 6, 2023
Customer Experience (CX)
A successful feedback program is built on the foundation of commitment and resources. Without the support and involvement of key stakeholders and decision-makers, whether in terms of finances,
December 5, 2023
Customer Experience (CX)
In today’s business landscape, customer experience is a critical factor in building and maintaining successful relationships with clients. And at the heart of customer experience lies the power
December 5, 2023
Cyber Security
In a stunning development, it has been alleged that the notorious ALPHV/BlackCat ransomware cartel has obtained sensitive data from accounting software provider Tipalti, potentially putting the data of
December 5, 2023
Cyber Security
The rogue state of North Korea has been using its skilled hackers to target the cryptocurrency industry, amassing an estimated $3 billion in stolen funds over the past
December 5, 2023
Customer Experience (CX)
In today’s digital age, customer experience has emerged as the primary driver of brand perception. As businesses strive to meet the evolving expectations of consumers, the digital realm
December 4, 2023
Customer Experience (CX)
Amazon.com Inc. has made a groundbreaking announcement with the introduction of its latest innovation: a workplace chatbot called Amazon Q. Engineered to assist corporate customers in a range
December 4, 2023
Cyber Security
In a significant development in the ongoing battle against cybercrime, a Russian national has pleaded guilty in a U.S. federal court for his role in developing TrickBot, a
December 4, 2023
Customer Experience (CX)
In the dynamic landscape of modern business, the critical role of customer experience (CX) stands as a linchpin for sustainable success. Businesses today must prioritize imparting the necessary
December 1, 2023
Customer Experience (CX)
The manufacturing sector has faced significant challenges in delivering exceptional customer experience (CX) as the world emerges from the pandemic. The disruptions in global supply chains have further
December 1, 2023