Operational Technology (OT) and Industrial Control Systems (ICS) are facing escalating threats from sophisticated malware attacks, often targeting engineering workstations that run Siemens and Mitsubishi tools. A recent
Establishing and maintaining strong customer connections is crucial for small businesses aiming to thrive in 2024. Building meaningful relationships with customers can drive brand loyalty, repeat purchases, and
Artificial intelligence (AI) has become a double-edged sword in the digital world, offering remarkable advancements but also equipping cybercriminals with potent tools to enhance their malicious endeavors. One
In a significant event that underscores the growing emphasis on digital privacy, Meta, formerly known as Facebook, was slapped with a hefty €251 million ($263 million) fine by
In the constantly evolving landscape of cybersecurity, businesses must stay ahead of threats by leveraging every tool at their disposal. Traditionally, threat feeds have been a vital component
Customer journey orchestration is a powerful strategy for enhancing the contact center experience. By strategically managing and optimizing a customer’s end-to-end experience across various touchpoints and channels, businesses
In today’s technology-driven world, companies are constantly seeking competitive advantages beyond speed, efficiency, and automation. One pivotal strategy that has emerged is leveraging emotional intelligence (EI) to transform
In today’s competitive business landscape, the importance of customer experience (CX) cannot be overstated, as it has become a pivotal factor in determining organizational success. Companies face an
In today’s increasingly competitive market, businesses need to harness the power of customer intelligence (CI) to stay ahead. This means not only collecting customer data but also analyzing
BeyondTrust has recently disclosed a serious security vulnerability in its Privileged Remote Access (PRA) and Remote Support (RS) products. This flaw, identified as CVE-2024-12356 and given a CVSS
A critical security vulnerability has been identified in the Apache Struts framework, known as CVE-2024-53677, posing a grave threat to systems that rely on this popular software. This
The AhnLab Security Intelligence Center (ASEC) recently identified a new form of malware named cShell that has raised significant concerns due to its sophisticated approach in compromising poorly
