The rapid advancements in AI technology have revolutionized the fintech and financial services sectors, making AI-driven contact centers a vital component for businesses aiming to enhance customer experience
In today’s competitive business landscape, customer experience (CX) has emerged as a critical differentiator. Companies that prioritize their customers’ needs, wants, and frustrations can transform CX from a
In the ever-evolving landscape of B2B marketing, understanding the buyer journey becomes more complex and critical as each year passes. Modern B2B buyers have transformed their purchasing behavior,
ESET researchers have recently identified a new tactic employed by Embargo ransomware actors to disable security solutions by exploiting Safe Mode, which is typically used as a diagnostic
Apple has rolled out a comprehensive security update on October 29, addressing critical vulnerabilities across a wide range of its services and operating systems. The update affects macOS,
The recent spearphishing campaign launched by the APT group Midnight Blizzard (also known as APT29 or Cozy Bear) has targeted thousands of organizations globally, spanning sectors such as
In today’s rapidly evolving digital landscape, cybersecurity threats have become far more sophisticated and frequent, posing significant challenges for organizations worldwide. The recent spate of data breaches and
Recent discoveries have unveiled a significant vulnerability in widely used AI models like ChatGPT-4o, allowing them to be tricked into generating harmful exploit code. This technique, revealed by
The Opera web browser, known for its wide array of features and customization options, recently faced a critical security challenge that put its users at risk. A significant
The discovery of a critical flaw in the Mallox ransomware might offer relief to victims trying to recover their encrypted files without paying ransom. Mallox, previously known as
Balancing automation with maintaining human connection can be a challenging task in today’s customer-facing roles. For Customer Success Managers (CSMs) working at Software as a Service (SaaS) companies,
In a rapidly evolving job market where the demand for remote and flexible work is higher than ever, a new breed of scams has emerged that specifically target
