In today’s competitive business environment, customer attention and loyalty are paramount, necessitating ongoing efforts by brands to meet ever-changing expectations. Artificial intelligence (AI) has emerged as a pivotal
The integrity of Romania’s ongoing presidential election has come under scrutiny after the national security council raised alarms about potential cyber-attacks that could sway the results. During a
In the face of customer frustration with poor experiences, businesses must take proactive steps to improve satisfaction. Recently, a Forrester report highlighted an alarming trend: customer satisfaction in
The increasing number of North Korean IT workers masquerading as professionals from other countries to obtain remote employment and freelance agreements poses a significant threat to global businesses.
The transformative impact of human-centric artificial intelligence (AI) on customer experience (CX) and loyalty is the focus of Zendesk’s “2025 Customer Experience Trends Report”. This comprehensive study, based
Artificial intelligence (AI) is revolutionizing the customer experience (CX) landscape, offering businesses new ways to enhance customer satisfaction and drive return on investment (ROI). This transformation is primarily
In today’s fast-paced business environment, maintaining a customer-centric approach is essential for fostering loyalty and driving innovation. While the adage "the customer is always right" may not always
The integration of artificial intelligence (AI) in call centers is revolutionizing customer service by streamlining processes and enhancing the quality of interactions. Automation of routine inquiries, real-time insights,
8×8, Inc., a leading provider of integrated contact center and unified communication solutions, has significantly advanced in enhancing customer experience (CX) through its AI-powered platforms. The company’s ongoing
On November 7, 2024, Finastra, a prominent fintech company based in London, detected suspicious activity on its Secure File Transfer Protocol (SFTP) platform, used to securely transfer large
Imagine reaching out to customer service only to feel your stress levels rise instead of finding relief from your initial problem; this is the reality for many consumers
Focusing on customer care is always important, but there are times when it must be taken to new heights. Businesses must really prioritize customer impact during events like
