Cyber Security
In today’s digital landscape, online fraudsters have abandoned their traditional tactics and armed themselves with advanced technology. The rise of generative AI and machines has empowered these fraudsters
January 10, 2024
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Customer Experience (CX)
The past couple of years have presented significant challenges for CX professionals, with the pandemic throwing an epic curveball at experience design and delivery. Budget constraints have further
January 10, 2024
Cyber Security
Artificial intelligence (AI) systems have revolutionized various industries, but they are not immune to attacks and malfunctions. Attackers can deliberately trick or “poison” AI, leading to severe failures.
January 10, 2024
Customer Experience (CX)
In the competitive landscape of today’s business world, customer satisfaction is not just a nice-to-have; it is a crucial factor that can make or break a company’s success.
January 9, 2024
Customer Experience (CX)
In today’s competitive business landscape, the success and growth of any organization heavily depends on how satisfied and loyal their customers are. By prioritizing customer satisfaction, businesses not
January 8, 2024
Customer Experience (CX)
In today’s data-driven world, customer insights have become invaluable for businesses to gain a competitive edge. Understanding and interpreting customer data, behaviors, and feedback is essential for driving
January 8, 2024
Cyber Security
In a groundbreaking case that challenges the conventional understanding of cyber and kinetic warfare, pharmaceutical giant Merck has reached a significant settlement with its insurers in relation to
January 8, 2024
Customer Experience (CX)
The life sciences industry is witnessing an unprecedented pace of technological breakthroughs and evolving consumer expectations. As we kick off the new year, it is crucial for companies
January 5, 2024
Customer Experience (CX)
In the ever-evolving world of e-commerce, creating a delightful customer experience has become more crucial than ever. With a plethora of options available and rising consumer expectations, it’s
January 5, 2024
Cyber Security
In December 2023, alarming reports surfaced about the vulnerability of SSH servers to a new cyber threat known as the Terrapin Attack. This attack exploited an authentication flaw
January 5, 2024
Customer Experience (CX)
In the fast-paced digital world, website speed has long been considered a crucial factor impacting customer conversions. With attention spans growing shorter and the demand for instant gratification
January 5, 2024
Customer Experience (CX)
In today’s highly competitive business landscape, providing a difference-making customer experience is crucial for brands aiming to stand out from the crowd. Understanding what people actually want is
January 4, 2024