ConnectWise’s recent announcement about two severe vulnerabilities in their ScreenConnect software has raised significant alarm across the tech sector. These security shortcomings highlight the relentless nature of cyber
The advent of digitalization has transformed the way businesses interact with customers. As the market becomes increasingly competitive, companies seek methods to vastly improve the customer experience (CX)
The proliferation of open-source software repositories such as PyPI has become a cornerstone for developers, offering a plethora of packages that streamline the software creation process. Despite the
In the business world, effectively handling customer feedback is crucial for ongoing prosperity and development. Facing negative feedback, while challenging, also presents a silver lining—a chance for business
The corporate landscape in Australia is entering an exciting phase where the focus is on enhancing customer experiences (CX) through the use of advanced artificial intelligence (AI). This
In the rapidly shifting tech world, GMS, traditionally recognized for its messaging services, is venturing into new territory: artificial intelligence. The move is a strategic shift meant to
Zoom has enhanced its platform’s security by fixing several major vulnerabilities. One notable fix addressed CVE-2023-24691, with a high-risk score of 9.6, which primarily affected the Windows Zoom
Cybersecurity threats continue to evolve, and YouTube, a powerhouse in video content, has not been spared. Attackers are now harnessing the platform to disseminate malware aimed at stealing
The retail landscape is swiftly changing, with companies striving to stay ahead. A key trend is the rise of subscription-based loyalty programs, revolutionizing customer engagement. This approach blends
The digital domain’s swift evolution is pushing customer support expectations to new heights, demanding instantaneous and individualized attention. ChatGPT, leveraging AI, stands at the forefront of this revolution
Security experts are warning about GoldPickaxe, a new Trojan from the Chinese cybercrime group GoldFactory. It targets smartphone users, stealing their facial biometric data to create deepfake videos
In the ever-evolving cybersecurity landscape, cybercriminals continually refine their strategies, often revitalizing old threats with new capabilities. A striking example of this trend is the recent comeback of
