Customer Experience (CX)
In today’s business landscape, the quality of customer experience is often the key to success, especially in sectors like healthcare, insurance, and financial services. Recognizing the urgent need
February 29, 2024
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Customer Experience (CX)
Amazon Web Services (AWS) is revolutionizing customer interactions with a new addition to Amazon Connect, its cloud-based call center service. This significant integration of generative AI technologies into
February 29, 2024
Cyber Security
The attack timeline reflects a harrowing period for LoanDepot. Upon identifying anomalous activity, they acted forthwith, halting operations on compromised systems to stymie the cyber onslaught. This breach,
February 29, 2024
Customer Experience (CX)
Today’s dynamic business landscape demands a departure from one-dimensional transaction models to a comprehensive approach that cultivates enduring customer relationships, loyalty, and incremental sales. The adoption of an
February 28, 2024
Customer Experience (CX)
Effectively monitoring customer service metrics is crucial for improving customer experience. Employees across various roles within a company should pay close attention to particular metrics that are instrumental
February 27, 2024
Cyber Security
The White House has taken a clear stance on the tech industry’s management of cybersecurity, underscoring the critical problem of memory safety vulnerabilities. This issue, chiefly concerning coding
February 27, 2024
Cyber Security
Redis, the renowned open-source data structure store, is now a prime target for cybercriminals due to its widespread usage for purposes ranging from caching to messaging. The advent
February 26, 2024
Cyber Security
Tangerine, a leading telecom provider in Australia, has suffered a major cyberattack, compromising the personal data of roughly 230,000 customers. Hackers gained access to an old database, going
February 26, 2024
Cyber Security
Cybersecurity experts are currently besieged by a relentless torrent of security flaws, with the volume not showing signs of abating until at least 2024. Estimates suggest an astonishing
February 26, 2024
Customer Experience (CX)
The growing reliance on AI to provide personalized and efficient customer service has put a spotlight on the importance of data security within the CX sphere. With 81%
February 22, 2024
Cyber Security
As the digitization of health records becomes the norm, the responsibility to protect patient data extends beyond healthcare providers to include third-party vendors. The breach at Medical Management
February 22, 2024
Customer Experience (CX)
The customer service sector is undergoing a transformation with the introduction of AI chatbots capable of generating responses. Companies are now navigating the challenge of adopting these advanced
February 22, 2024