Cyber Security
TeamViewer, a leader in remote access and support software, faced a notable cybersecurity threat when it was targeted by Midnight Blizzard, a notorious Russian state-affiliated Advanced Persistent Threat
July 1, 2024
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Cyber Security
In recent years, credential stuffing has emerged as one of the most pervasive cybersecurity threats, posing serious risks to both individuals and organizations. This malicious tactic involves using
July 1, 2024
Customer Experience (CX)
Alorica Inc., a global leader in customer experience (CX), has recently been awarded the 2024 Best AI-based Solution for Customer Service by AI Breakthrough, a prestigious accolade that
June 27, 2024
Customer Experience (CX)
Talkdesk, Inc., a well-regarded provider of AI-powered customer experience (CX) technology, has recently been recognized as a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software
June 27, 2024
Customer Experience (CX)
Modern contact centers are at the forefront of providing exceptional customer experiences (CX) while ensuring that their employees’ experiences (EX) are equally fulfilling. The interaction between CX and
June 27, 2024
Customer Experience (CX)
In today’s rapidly evolving market, customer experience (CX) has become a critical differentiator for brands looking to win and retain customers. Despite the myriad of engagement approaches available,
June 25, 2024
Cyber Security
The cybersecurity landscape is ever-evolving, with sophisticated actors continually developing new techniques to breach defenses. In a notable recent investigation, Group-IB, a leading security intelligence firm, has exposed
June 25, 2024
Cyber Security
Researchers have recently uncovered a highly sophisticated malware campaign dubbed “Niki,” which is believed to be the handiwork of North Korean hackers targeting the aerospace and defense industries.
June 25, 2024
Cyber Security
In a severe security breach on June 3, London hospitals experienced significant disruptions due to a ransomware attack by the Russian cybercriminal group Qilin, also known as Agenda.
June 24, 2024
Customer Experience (CX)
Customer Lifetime Value (CLV) is a critical concept that businesses are increasingly focusing on to foster long-term relationships with customers and drive sustainable growth. By understanding the total
June 21, 2024
Customer Experience (CX)
In an age where customer expectations continually shift and competition intensifies, fostering deeper customer loyalty has become more crucial and challenging for businesses. Understanding this evolving landscape requires
June 20, 2024
Customer Experience (CX)
In today’s rapidly evolving manufacturing landscape, the customer experience (CX) has become a crucial determinant of success. Technological advancements have raised customer expectations, requiring manufacturers to adopt novel
June 20, 2024