Customer Experience (CX)
In today’s fast-paced digital world, managing customer complaints effectively is more critical than ever. With the proliferation of social media and online review platforms, a single negative experience
July 23, 2024
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Cyber Security
In an alarming revelation, Cloudflare’s Q1 2024 Application Security Report highlights the extraordinary speed at which hackers are now exploiting newly discovered vulnerabilities. The period between the release
July 19, 2024
Customer Experience (CX)
Effective contact center management is crucial for delivering outstanding customer service and can lead to significant business benefits. It encompasses various elements, including staff management, process design, technology
July 18, 2024
Customer Experience (CX)
In today’s fast-paced business environment, understanding customer feedback is more crucial than ever. Bill Gates once noted, “Your most unhappy customers are your greatest source of learning.” However,
July 16, 2024
Cyber Security
In the constantly evolving landscape of cyber threats, cybercriminals have found innovative ways to bypass traditional security measures. One recent trend observed by Barracuda researchers is the exploitation
July 16, 2024
Cyber Security
The recent ransomware attack on Synnovis, a pivotal blood testing firm within the UK’s healthcare sector, has sent shockwaves throughout the National Health Service (NHS). The surprise cyber
July 16, 2024
ABM Marketing Technology
Account-Based Marketing (ABM) has quickly become one of the most effective strategies for B2B organizations looking to drive growth and bolster revenue. Unlike broader marketing techniques, ABM emphasizes
July 15, 2024
Customer Experience (CX)
Glassbox, a leader in AI-driven customer intelligence solutions, has earned recognition across multiple categories, including Session Replay, Mobile App Analytics, Digital Analytics, and Product Analytics, in G2’s 2024
July 12, 2024
Cyber Security
The global manufacturing sector, a linchpin of the economy, is increasingly targeted by sophisticated cyber threats. A recent study by EasyDMARC highlights that while a majority of manufacturing
July 11, 2024
Cyber Security
Recent headlines have brought attention to a specific vulnerability in the HTTP File Server (HFS), designated as CVE-2024-23692. This vulnerability allows remote code execution, giving attackers the potential
July 10, 2024
Cyber Security
The digital landscape faced a monumental shock when almost 10 billion passwords were leaked on a popular hacking forum. Discovered by Cybernews investigators, the data breach was orchestrated
July 10, 2024
Customer Experience (CX)
In today’s fiercely competitive landscape, companies are increasingly recognizing the strategic importance of customer experience (CX) in achieving broader business objectives. Far from being just a feel-good initiative,
July 10, 2024