Customer Experience (CX)
Customer retention is the cornerstone of any successful business looking to achieve sustainable growth. By focusing on retaining existing customers, businesses can build a loyal customer base, reduce
August 12, 2024
Read More
Cyber Security
Researchers from JPCERT have unveiled a groundbreaking technique known as “Smali Gadget Injection,” which promises to revolutionize the dynamic analysis of Android malware. This innovative method offers a
August 9, 2024
Cyber Security
Mobile Guardian, a UK-based device management software provider, recently faced a significant cybersecurity incident that has highlighted critical vulnerabilities within educational technology infrastructures. This breach affected approximately 13,000
August 8, 2024
Customer Experience (CX)
A new report from software marketplace Capterra reveals that over half of U.S. businesses now use AI-enhanced customer service software, such as chatbots and virtual assistants, to improve
August 6, 2024
Customer Experience (CX)
In an age where customer expectations are rapidly evolving, brands are increasingly seeking advanced AI tools to redefine their customer experience (CX) strategies. These AI tools have been
August 5, 2024
Customer Experience (CX)
Kustomer has made significant advancements in reshaping the customer service industry in 2024. Their innovative, AI-driven platform stands out by personalizing interactions and delivering connected, proactive service. The
August 2, 2024
Customer Experience (CX)
The recent announcement that Sprinklr (NYSE: CXM) has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Software Applications 2024 Vendor Assessment is a
August 1, 2024
Customer Experience (CX)
Customer service has always been a cornerstone of business success, but the rise of Artificial Intelligence (AI) has fundamentally altered its landscape. This shift is particularly noticeable in
July 29, 2024
Customer Experience (CX)
First Call Resolution (FCR) is a critical metric in the world of customer service and contact centers, signifying the ability of agents to resolve customer issues on their
July 29, 2024
Cyber Security
Traffic control systems are integral to maintaining order and safety on our roadways. These systems, managed by sophisticated technologies, ensure that traffic flows smoothly, preventing congestion and reducing
July 29, 2024
Customer Experience (CX)
The retail industry is currently undergoing a transformative shift, significantly influenced by technological advancements such as Big Data and predictive analytics. These technologies are reshaping how retailers operate
July 25, 2024
ABM Marketing Technology
In the dynamic landscape of B2B marketing, traditional lead generation methods are often inefficient and unfocused. Enter Account-Based Marketing (ABM) — a highly strategic approach that flips the
July 23, 2024