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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
AI Autonomously Develops Zero-Day Exploits
Cyber Security
AI Autonomously Develops Zero-Day Exploits

Today we’re joined by Dominic Jainy, an IT professional with deep expertise in artificial intelligence and its intersection with cybersecurity. We’ll be dissecting a recent, eye-opening study where an AI model, GPT-5.2, successfully developed functional exploits for zero-day vulnerabilities. Our conversation will explore the sophisticated reasoning these models now possess, how the low cost of generating attacks fundamentally changes the

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Are UK Services Ready for Russian Cyber Attacks?
Cyber Security
Are UK Services Ready for Russian Cyber Attacks?

A critical alert issued on January 19, 2026, has brought a stark reality into focus, warning that Russian-aligned hacktivist groups are escalating their cyberattacks against a wide range of UK organizations and online services. These state-aligned threat actors are conducting disruptive denial-of-service (DoS) operations aimed squarely at local government authorities and critical national infrastructure operators. The primary objective of these

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CFOs and CISOs Clash Over Cybersecurity Spending
Cyber Security
CFOs and CISOs Clash Over Cybersecurity Spending

In a corporate landscape where digital threats evolve with unprecedented speed, a critical and often contentious dialogue is unfolding within the C-suite, pitting the guardians of financial health against the protectors of digital assets. Recent findings reveal a significant misalignment between Chief Financial Officers (CFOs) and Chief Information Security Officers (CISOs) concerning the very foundation of cybersecurity investment—its goals, priorities,

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Can Global Alliances Secure Our Critical Infrastructure?
Cyber Security
Can Global Alliances Secure Our Critical Infrastructure?

The silent hum of a power station or the steady flow of a water treatment plant belies a new and urgent vulnerability, where a digital breach can now cascade into catastrophic physical consequences for the public. As industrial control systems shed their legacy isolation for the efficiencies of interconnected digital environments, the attack surface for critical national infrastructure has expanded

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Could a Tiny Flaw Have Compromised the Entire AWS Cloud?
Cyber Security
Could a Tiny Flaw Have Compromised the Entire AWS Cloud?

A recent report from the security firm Wiz detailed a critical vulnerability, named “CodeBreach,” revealing that the intricate digital scaffolding supporting global commerce was far more fragile than imagined, as just two missing characters in an internal script nearly unlocked the keys to the entire Amazon Web Services kingdom. The flaw, stemming from a subtle misconfiguration within AWS’s own development

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How to Build Customer Loyalty in the Modern Era
Customer Experience (CX)
How to Build Customer Loyalty in the Modern Era

In the rapidly evolving world of marketing technology, Aisha Amaira stands out as a leading expert who bridges the gap between powerful platforms and genuine human connection. With a rich background in CRM technology and customer data platforms, she has a unique perspective on how innovation can unlock profound customer insights. Today, we’re exploring the modern meaning of customer loyalty.

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Bad Customer Service Is Killing Your Brand
Customer Experience (CX)
Bad Customer Service Is Killing Your Brand

The cyclical purgatory of a modern customer service call is a universally understood frustration, where a simple request for help devolves into an infuriating battle against a disembodied, automated voice. Customers seeking resolution find themselves trapped in an endless loop of irrelevant menu options, punctuated by gratingly repetitive hold music and the hollow promise that their “call is very important.”

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Malicious File Converters Spread Persistent RATs
Cyber Security
Malicious File Converters Spread Persistent RATs

The simple, everyday task of converting a file from one format to another has become a treacherous gateway for sophisticated cyberattacks, with thousands of computer systems falling victim to persistent malware disguised as harmless productivity tools. Threat actors are exploiting the universal need for utilities like document converters, leveraging carefully crafted online advertisements and fraudulent websites to distribute Remote Access

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Why Is SMS the Most Trusted Marketing Channel?
Marketing Automation / Email Marketing
Why Is SMS the Most Trusted Marketing Channel?

In a digital ecosystem saturated with fleeting notifications and algorithm-driven feeds, the simple text message has paradoxically solidified its position as the most reliable and trusted channel for business communication. Its enduring power is not an accident of technology but the direct outcome of a meticulously constructed framework of regulation and industry oversight. This environment has cultivated a space where

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Cloudflare Fixes WAF Bypass Vulnerability
Cyber Security
Cloudflare Fixes WAF Bypass Vulnerability

A recently patched vulnerability in Cloudflare’s network infrastructure has brought into sharp focus the intricate and often precarious balance between automated functionality and robust security on a global scale. The flaw, which allowed for the circumvention of the company’s Web Application Firewall (WAF), originated not from a complex cryptographic error but from a subtle logic misstep in a system designed

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Flaws in Anthropic Git Server Allow Code Execution
Cyber Security
Flaws in Anthropic Git Server Allow Code Execution

Today we’re speaking with Dominic Jainy, an IT professional with deep expertise in the converging fields of artificial intelligence and cybersecurity. We’ll be diving into a recent discovery of critical vulnerabilities within a core tool used by AI assistants, exploring how a simple prompt can be weaponized to achieve remote code execution. This conversation will unpack the specific attack chain,

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Are New Cyber Threats Crippling Healthcare?
Cyber Security
Are New Cyber Threats Crippling Healthcare?

The healthcare industry is confronting an unnerving new reality where cyberattacks are no longer just about stealing data but are increasingly engineered to intentionally dismantle the very operational capabilities that support patient care. A recent analysis reveals a staggering doubling of security breaches in 2023 compared to the previous year, with ransomware attacks and vulnerabilities from third-party vendors identified as

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