Cyber Security
Microsoft’s November 2024 Patch Tuesday update has addressed a significant number of security vulnerabilities, totaling 90. This comprehensive update is part of Microsoft’s ongoing efforts to enhance the
November 14, 2024
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Customer Experience (CX)
In today’s competitive market, providing exceptional customer experiences is not just a nice-to-have but a necessity for business success. While the Net Promoter Score (NPS) has been a
November 13, 2024
Customer Experience (CX)
The advent of chatbots in hospitality is redefining how customer service is delivered in the digital age. The hospitality industry, encompassing hotels and restaurants, has increasingly embraced AI
November 13, 2024
Customer Experience (CX)
At the Office of Customer Experience (OCX), we strongly believe that delivering outstanding experiences for both internal and external customers is essential. Last month we celebrated CX Day,
November 13, 2024
Cyber Security
Faced with intensifying risks of security breaches and mounting pressures from boardrooms, Chief Information Security Officers (CISOs) are increasingly turning to personal indemnity insurance. The Panaseer 2025 Security
November 13, 2024
Cyber Security
In a bold and unprecedented step, the Australian government, led by Prime Minister Anthony Albanese, has introduced legislation to set a minimum age of 16 for accessing major
November 13, 2024
Cyber Security
Recent reports have highlighted a serious cybersecurity threat from North Korean hackers affiliated with the cybercrime group BlueNoroff. These hackers are deploying multi-stage malware attacks targeting macOS users
November 13, 2024
Customer Experience (CX)
One of the most valuable assets a company can cultivate is long-term customer relationships. While attracting new customers is essential for growth, maintaining and nurturing existing ones equally
November 12, 2024
Customer Experience (CX)
The advent of advanced AI technologies has significantly transformed customer service operations across various industries. AI chatbots, in particular, have become an integral part of customer service strategies.
November 12, 2024
Customer Experience (CX)
In today’s fast-paced digital world, customer experience (CX) has become a critical differentiator for businesses. Traditional metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) have long
November 12, 2024
Customer Experience (CX)
In today’s fast-paced business environment, contact centers face the twin challenges of 24/7 customer support demands and staffing shortages, making it essential to adopt innovative solutions that streamline
November 12, 2024
Customer Experience (CX)
In a groundbreaking move that has reshaped its customer service operations, a leading telecommunications company has successfully integrated Verint’s Intelligent Virtual Assistant (IVA) into its contact center’s telephony
November 12, 2024